word 2002 sp3 visual c runtime error

gregpware,

Make sure your system is set to display hidden files and folders. Search for normal.dot. Right-click and delete every occurrence found. When you restart Word it will generate a new normal template and your problem should be resolved.

i tried it but no normal.dot files were found

gregpware,

There will be at least one normal.dot file if Word is installed. It will be located at C:\Documents and Settings\ Your account\Application Data\Microsoft\Templates. The Application Data folder is a hidden folder, so you will not be able to locate normal.dot unless you have your system set to show hidden files and folders. Do this by opening Windows Explorer and going to Tools|Folder Options|View tab and checking "Show hidden files and folders."

didn't work.  each time i try to type in a new document or in a template i get an immediate runtime error.  c:\program files\microsoft office\office 10\winword.exe  it then hangs and goes back to the desktop.  very frustrating

gregpware,

Open Word and under the Help menu select "Detect and repair." See if that corrects the problem. If not, reinstall Office.

i did both the repair and re-installation of office.  still same problem.  as soon as i hit a key to begin a typing text, i get same runtime message and word terminates.  this is bizarre

Go to Tools, Templates and Add-Ins and let me know what is listed.

orpro v3 start.doc

dictation.doc

navnc.dot

navvd.dot

navmswordnlu.dot

voice.dot

Also as soon as i statr word it requests a virus scan.  it does this all the time even while working with documents.  don't know if this is related somehow

thanks

Allan

Word worked when I did this.  Suggestions to remove add-ins?

Thanks

You may want to disable Norton Office scan if you're using Norton Antivirus. It's under the Options in Norton, Miscellaneous.

I would also search for the nav??.dot and rename them. You may have to look in hidden folders when doing the search.

Have you scanned for spyware lately? If not I'd recommend that, also.

Let me know how you make out.

one of the add-in files appears to be the culprit.  when disabled the problen seemed to go away.  thank you for your help on this.  i appreciate it

Hy,

I am in France and I got same trouble. I tried your remedy and it has been successfull.

Thank You very much

Two days lost and Now we go again

See You

Dlop