PIANIN,

How far outside the initial 90 days from invoice did this failure occur?

THE SERVICE TAG # IS J1G8F41 , CUSTOMER # 042247301, GHJCC/SENIORNET
FAILURE OCCURED/WAS DETECTED 11/5/2004 BELIEVE ORIG.INVOICE WAS ~MAY04
AS STATED WE HAVE ORDERED & INSTALLED NEW BULB ASSY. CONCERN IS PREMATURE FAILURE & ACTIONS NEEDED TO PREVENT IN FUTURE.CAN YOU HELP/SUGGESTIONS??
ONE ? IS WE HAVE WALL POWER SWITCH TO PROJECTOR SHOULD WE LEAVE ON @ ALL TIMES SO AS TO BE CERTAIN  THAT  FAN WILL RUN FULL SHUT DOWN CYCLE?/AFTER ALL 230 HOURS IS SIGNIFICANTLY LESS THAN 2000.

(Sigh. You don't have to use all capital letters. It's really hard to concentrate on your message that way.)

No guarantee about the particulars, but if you didn't have the habit of letting the projector fully cool down, it's a good time to start making it a habit. The bulb can be seriously compromised if the projector doesn't get to complete the ventilation. Give it a few minutes after power-off each time isn't too much trouble, eh?

Thanks -Our Instructions are specific re: minimum of 2 minute cooldown before turning off power @ wall switch-We realize that compliance to the shutdown procedure might be compromised however we did have ~5 months & >230 hours prior to what we consider a premature failure.

Anything new? Could you put me in touch with an appropiate person @ Dell so that I might pursue my issue--somebody in Customer Care?