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10 Posts
1
164304
May 13th, 2009 14:00
Dell 5100MP issues
We recently deployed a number of dell 5100MP projectors at our University, having been impressed by the quality of the image. In the last few days we have had issues with some of these units as follows;
The projectors are ceiling mpounted, linked to an AMX control system and worked well for a number of weeks after installation. We have now discovered that the projectors will not start from the control system, but do still work if you use the remote control to start them. We also discovered that pulling the power cord out of the projector and reseating seems to temporaily solve the issue and restore the connection with the control system.
Has anyone les come across this issue, and more importantly is there a solution for it.? We have a number of these projectors still in stock with a view to deploying them over the next month or so, but until we find a solution to this issue they'll be staying on the shelf or will be returned to Dell.
Barfoed
3 Posts
0
September 22nd, 2012 11:00
Hi Raymondh, are also still experiencing the SW upgrade issue. Could you mail me the insctructions on Email id removed per privacy policy>?
Thanks,
raymondh
10 Posts
0
September 23rd, 2012 16:00
No problem. It looks like your contact details were removed though so you may need to try again.
Barfoed
3 Posts
0
September 25th, 2012 01:00
Yes, they are removing mail addresses as fast as a horse can jump... I have updated it in my profile, so you should be able to find the address there i suppose. Pls. let me know.
KIL86
1 Message
0
November 7th, 2012 10:00
Hi raymondh, I too am experiencing the issues with the 5100MP. Could you please email me the directions and files. email is
and if they remove it I have updated my profile with the email address. Thank you very much
firehand4
8 Posts
0
November 25th, 2012 03:00
Hi raymondh - I have a 5100mp which has recently gone down with "LAMP FAILURE" despite a working lamp (installed new replacement without effect). Was hoping a firmware upgrade may help - can you assist? I can't find anything elsewhere on the web.
raymondh
10 Posts
0
November 25th, 2012 10:00
The Lamp failure notice is something that comes up regularly on all of our 5100's. Unfortunately, it doesn't look like there is a fix for it. Certainly, upgrading the firmware makes no difference (all of ours have been done and we still get the message).
The only fix I know of is to recycle power to the projector by pulling out the power cord. After it reboots itself it will be fine (until it does it again)
Hope this helps.
Ray
haspa
1 Message
0
December 17th, 2012 03:00
Hi everyone,
I have just the same "SW upgrade" problem described here so often
Can someone please send me the instuction + firmware upgrade?
You can find my email address in my profile
Thanks
Independent Ele
1 Message
0
May 1st, 2013 15:00
I am intermittently having the Lamp light come on with a brand new lamp. Also having problems with HDMI input going away but still reads out in display. Gary
j-r-g
1 Message
0
August 14th, 2013 10:00
Would some just post a link to upgrade the firmware instead of asking to "send me an email"
raymondh
10 Posts
0
August 14th, 2013 13:00
Sorry mate. As far as I know there isn't a link. I only managed to get a copy of the firmware by contacting Dell in Singapore. Unless someone knows different of course.
Ray
raymondh
10 Posts
0
August 14th, 2013 14:00
Just as an aside guys. I have a firmware upgrade which I'm happy to send on to anyone who needs it but I'm not sure how up to date it is. I got a copy of it form Dell a good few years ago now so it may have been superseded by another.
DomeMan
3 Posts
0
August 14th, 2013 17:00
Ray
Can you send me a copy and any instructions? Thanks! Glen at <ADMIN NOTE: Email id removed per privacy policy>
raboha
1 Message
0
September 20th, 2013 09:00
Hi Raymond,
I am experiencing this "stuck on" problem with only way to turn the projector of is to unplug the projector. Without the proper cool down by the fan I am sure this is affecting the lamp and shorting it's life. Could you send me the SW Firmware update and instructions how to update.
Thanks
Raboha
raymondh
10 Posts
0
September 23rd, 2013 17:00
Hi There.
Happy to send you the files but I will need to get your email address. I've tried uploading them to the forum but keep getting error messages!
Cheers
Ray
edsprojectors
3 Posts
0
July 22nd, 2015 11:00
May not fix your problem but I've found that the ribbon cable that goes to the control panel causes a lot of problems for Dell projectors. Just repaired one with the SW Upgrade and temp and lamp lights solid, color wheel starts and lamp does not. Replaced the cable and unit works just fine.