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mkb0422

4 Posts

13912

October 20th, 2005 16:00

my projector shuts off with no warning or error message

I have used this projector quite frequently, in the last few months since i bought it.  it only has 84 hours on it.  Now it has started just shutting off.  I will be in the middle of conquering the world on the xbox and then "black" no picture.  I then have to unplug it and then plug it back in to reset it.  i then get about fifteen to twenty minutes before it happens again.
The first time it happened was during a football game. Go LSU. IT happened about five times during the game.
I am wondering is there a fix for this or do i need to have it replaced.

DiFo_cffb58

16 Posts

October 21st, 2005 11:00

Reset settings as for factory default. If it did not work call Dell tech support.

mkb0422

4 Posts

October 21st, 2005 16:00

allright i will give it a try

thanks for the advice

mkb0422

4 Posts

October 22nd, 2005 13:00

allright it did not work
i am calling tech support  maybe some day i will get through to a tech
 

RodDreyer

3 Posts

December 26th, 2005 12:00

My projector is doing the same thing (although I have had it two years) and was wondering if you had any luck with tech support on resolution. Don't know if a pattern but it also seems to starting happening when my kids have been plugging the xbox into it.
 
I have already looked at all the online Dell troubleshooting and it is pretty weak. This forums appears to be the best troubleshooting available out there.
 
 
Thanks,
 
Rod

mkb0422

4 Posts

December 27th, 2005 11:00

rod,
yeah i got a great response with tech service. They simply sent me a new one.  even next day air.
I have mine hooked up to the xbox all the time so i am not so sure you can blame that.  it seemed mine messed up when i connected it to the vcr and watched tv thru it.
good luck
 

RodDreyer

3 Posts

December 27th, 2005 11:00

Thanks for reply.

Wish I had that option but unfortunately warranty expired. As much as I paid for this brand new, you would think Dell would let me turn in for at least a refurbished one. Will grit my teeth and call tech support......

I have had great success with dvd, tv (via vcr/svideo), and xbox all connected to my projector in the home theatre room for over two years.

Not sure if this means anything but noticed that it seems to stay powered on if I do not use the remote to power on.????

Confused,

Rod

 

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