17 Posts
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21020
Reset admin password
I've installed and configured the Secure Connect Gateway.
At the initial configuration I had to setup a password for the admin account for the webinterface. I generated one and it was accepted. After that I completed the configueration and adding devices.
But now, when I try to login, I get an error "We can't continue with this password. Make sure your password doesn't have any invalid characters, then try again."
I don't know what characters are invalid, but it has some special characters in it. Although, these were not identified as invalid when setting up the password.
Can someone tell me how to reset the admin password? I'm able to login with root on the console, but not in the webinterface anymore. That only worked on the initial setup page.
chichin79
2 Posts
0
November 4th, 2021 04:00
Thanks for the reply! Have registerd a case with Dell and right now we are looking at a re-deploy after two zoom session with no luck beeing able to change password. There is even a script built in with the SCG to change password for admin password but no luck...
DiegoLopez
4 Operator
4 Operator
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2.7K Posts
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November 4th, 2021 08:00
Ok, thanks for letting us know @chichin79, please, could you keep us up to date of the progress of the case you have already open?
Regards.
dlazin
1 Message
0
January 26th, 2022 08:00
Hello,
Something is off with the command you typed-out. I'm guessing some mismatched quote possibly. All I get is
>
on the next line, and it won't execute. Can you please double-check?
Ricardo.Perez
1 Message
1
August 19th, 2022 11:00
Thanks by sharing this, just want to advice about a missing character at the CLI
curl -k -L -i -s -X --header "Content-Type: application/json" --request PUT --data {"rootUserName":"root","rootPassword":"xxxx","newAdminPassword" :"xxxxxxxx","confirmAdminPassword":"xxxxxxx"}' 'https://10.x.x.x:5700/SupportAssist/api/v2/adminPassword/reset'
versus
curl -k -L -i -s -X --header "Content-Type: application/json" --request PUT --data '{"rootUserName":"root","rootPassword":"xxxx","newAdminPassword" :"xxxxxxxx","confirmAdminPassword":"xxxxxxx"}' 'https://10.x.x.x:5700/SupportAssist/api/v2/adminPassword/reset'
Missing single quote before {rootUserName
Thank you
E_N_B
1 Rookie
1 Rookie
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8 Posts
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November 18th, 2022 10:00
Thank you , Missing single quote findings made it possible to run the command.