SMTP server / SMTP Logs

Razakl,

The reason the file is empty is that the smtplog file is generated only when an SMTP transaction occurs—such as sending an email via Call Home or a test SMTP alert. If no SMTP traffic has been triggered, the log remains empty—even after downloading logs via SCG support bundle. Now I know that when using the test alert button it doesn't always work, so you may need to trigger an actual event from a system iDrac. 

As far as the back end, SMTP of SCG doesn't send anything to Dell, it just sends you email in the event that a case gets made, as by default it uses the Dell SMTP servers for that so you don't need to do this unless you expect you'd have a hard time getting out emails.

Let me know if this helps.

Hi Chris

Thanks for this update 

To summarize a little bit

Customer owned some CISCO switches which are managed by a Cisco tool, Nexus dashboard (ND)

Switches are reachable remotely by Dell Team Support by CHUB/SCG  but there is no callHome configured on these switches. In turn, they send SNMP trap  to ND host who sent an email to recipient emailalert@emc.com   if any  failure 

For this, we configured  the IP of the SCG port 25 as a SMTP server on the ND settings

We simulated hardware failure (fan failure) on 5 switches, 2/5 created a CallHome on our CLM tools.

Now i need to understand if the SMTP server on SCG rejected some emails or the ND did not sent all mail, that why we need to identify which mail went through  this embedded SMTP server on the SCG

Kind regards

Lanto

Spent a while chasing something similar with SCG acting as an SMTP relay, and the empty logs part was confusing at first. Turns out nothing shows up until an actual SMTP transaction happens, so triggering a real alert helped me confirm flow. Also had to double-check upstream systems weren’t dropping events. With Phonexa in the mix, having clear tracking across messages really helped narrow down where things were getting lost.

Thanks for your input 

@ashleyharvey19​ 

Thanks for this update.

I evolved on this topic as well. With Guidance of SCG Support Team, he advised to 

1- Dial to SCG VM

2- From there connect to  the esrsalert-app  docker

docker exec -u root -it  esrsalert-app bash

3- Change to the below folder

PWD :

/var/log/exim

esrsalert-app:/var/log/exim #

And check on both files

-rw-r----- 1 esrsve esrsve 750710 Jan 21 08:45 main.log

-rw-r----- 1 esrsve esrsve 128623 Jan 21 02:54 reject.log

It shows us what is rejected / accepted