Hi,

This happens on Virtual Appliance.

"Unable to access the Secure Connect Gateway user interface" steps performed but this didn't fix the issue

Seems like the services inside SAE container are not running.

dbrestore.sh file doesn't exist

Following lines repeat /var/lib/docker/volumes/saede_logs/_data/application.log in file:

13 Dec 2022 14:43:47,012 [vert.x-eventloop-thread-1] INFO  com.dell.sae.lockbox.service.LockboxServiceImpl- 158 - Registered Instance.
13 Dec 2022 14:43:47,057 [vert.x-eventloop-thread-1] ERROR com.dell.sae.lockbox.service.LockboxServiceImpl- 494 - Error in getItem from lockbox:
java.lang.IllegalArgumentException: Buffer is empty
        at com.emc.security.lockbox.LockboxMap.loadMapFromBuffer(LockboxMap.java:322) ~[lockbox-1.0.3.jar:1.0.3]
        at com.emc.security.lockbox.Lockbox.readLockboxUpdateCache(Lockbox.java:1454) ~[lockbox-1.0.3.jar:1.0.3]
        at com.emc.security.lockbox.Lockbox.open(Lockbox.java:905) ~[lockbox-1.0.3.jar:1.0.3]
        at com.emc.security.lockbox.Lockbox.open(Lockbox.java:312) ~[lockbox-1.0.3.jar:1.0.3]
        at com.dell.sae.lockbox.service.LockboxServiceImpl.getItemFromLockbox(LockboxServiceImpl.java:474) ~[lockboxstore-5.1.0.0-APPLIANCE.RELEASE.jar:?]
        at com.dell.sae.launcher.cluster.appscommon.verticles.LauncherClusterAppsCommonVerticleUtils.getItemFromLockbox(LauncherClusterAppsCommonVerticleUtils.java:47) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
        at com.dell.sae.launcher.cluster.appscommon.verticles.LauncherClusterAppsCommonVerticleUtils.getHazelcastConfiguration(LauncherClusterAppsCommonVerticleUtils.java:34) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
        at com.dell.sae.launcher.cluster.appliance.verticles.LauncherClusterApplianceVerticle.start(LauncherClusterApplianceVerticle.java:91) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
        at io.vertx.core.impl.DeploymentManager.lambda$doDeploy$5(DeploymentManager.java:196) ~[vertx-core-4.1.3.jar:4.1.3]
        at io.vertx.core.impl.AbstractContext.dispatch(AbstractContext.java:100) ~[vertx-core-4.1.3.jar:4.1.3]
        at io.vertx.core.impl.AbstractContext.dispatch(AbstractContext.java:63) ~[vertx-core-4.1.3.jar:4.1.3]
        at io.vertx.core.impl.EventLoopContext.lambda$runOnContext$0(EventLoopContext.java:38) ~[vertx-core-4.1.3.jar:4.1.3]
        at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:469) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:500) [netty-transport-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:986) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at java.lang.Thread.run(Thread.java:750) [?:1.8.0_322]
13 Dec 2022 14:43:47,066 [vert.x-eventloop-thread-1] ERROR com.dell.sae.lockbox.service.common.exception.LockboxStoreExceptionUtility- 15 - SAE-150005
13 Dec 2022 14:43:47,066 [vert.x-eventloop-thread-1] INFO  com.dell.sae.lockbox.service.common.exception.LockboxStoreExceptionUtility- 22 - Creation of Error Message started with error Code: LB_GET_ITEM_FAILURE
13 Dec 2022 14:43:47,067 [vert.x-eventloop-thread-1] INFO  com.dell.sae.lockbox.service.common.exception.LockboxStoreExceptionUtility- 27 - Returning Error String with value: {}{"errorCode":"SAE-150005","errorMessage":"Get item from lockbox is failed.","httpStatus":0,"errorReason":""}
13 Dec 2022 14:43:47,067 [vert.x-eventloop-thread-1] ERROR com.dell.sae.lockbox.service.LockboxServiceImpl- 501 - Lockbox close operation failed::Cannot close the Lockbox because it is not open
13 Dec 2022 14:43:47,067 [vert.x-eventloop-thread-1] ERROR com.dell.sae.launcher.cluster.appscommon.verticles.LauncherClusterAppsCommonVerticleUtils- 55 - Exception occurred while getting item from lockbox: {"errorCode":"SAE-150005","errorMessage":"Get item from lockbox is failed.","httpStatus":0,"errorReason":""}
13 Dec 2022 14:43:47,067 [vert.x-eventloop-thread-1] ERROR com.dell.sae.launcher.cluster.appliance.verticles.LauncherClusterApplianceVerticle- 136 - Error Before Deploying Verticales::{}
java.lang.IllegalArgumentException: argument 'clusterName' can't be null
        at com.hazelcast.internal.util.Preconditions.isNotNull(Preconditions.java:107) ~[hazelcast-4.0.2.jar:4.0.2]
        at com.hazelcast.config.Config.setClusterName(Config.java:398) ~[hazelcast-4.0.2.jar:4.0.2]
        at com.dell.sae.launcher.cluster.appscommon.verticles.LauncherClusterAppsCommonVerticleUtils.getHazelcastConfiguration(LauncherClusterAppsCommonVerticleUtils.java:35) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
        at com.dell.sae.launcher.cluster.appliance.verticles.LauncherClusterApplianceVerticle.start(LauncherClusterApplianceVerticle.java:91) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
        at io.vertx.core.impl.DeploymentManager.lambda$doDeploy$5(DeploymentManager.java:196) ~[vertx-core-4.1.3.jar:4.1.3]
        at io.vertx.core.impl.AbstractContext.dispatch(AbstractContext.java:100) ~[vertx-core-4.1.3.jar:4.1.3]
        at io.vertx.core.impl.AbstractContext.dispatch(AbstractContext.java:63) ~[vertx-core-4.1.3.jar:4.1.3]
        at io.vertx.core.impl.EventLoopContext.lambda$runOnContext$0(EventLoopContext.java:38) ~[vertx-core-4.1.3.jar:4.1.3]
        at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:469) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:500) [netty-transport-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:986) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) [netty-common-4.1.67.Final.jar:4.1.67.Final]
        at java.lang.Thread.run(Thread.java:750) [?:1.8.0_322]

Can you help me to troubleshoot this issue?