Is it possible that in past you started a restore job for messages and logged off ? There was a condition in earlier releases of SourceOne that could cause this issue. In SourceOne web search page, do you see that restore icon is spinning ? If it is then support can help you to sort it out, all you need to do is open support SR.
For fix, we will recommend you to upgrade. If hotfix for the version you are running will be available then support engineer should be able to get that for you.
RKatwal
2 Intern
•
600 Posts
0
April 18th, 2016 18:00
hi Adam,
Is it possible that in past you started a restore job for messages and logged off ? There was a condition in earlier releases of SourceOne that could cause this issue. In SourceOne web search page, do you see that restore icon is spinning ? If it is then support can help you to sort it out, all you need to do is open support SR.
For fix, we will recommend you to upgrade. If hotfix for the version you are running will be available then support engineer should be able to get that for you.
Regards,
Rajan