Unsolved
This post is more than 5 years old
24 Posts
0
1005
August 20th, 2015 05:00
Server still present after uninstalling
Hi,
I had 3 servers, but the acrual job is doing only one
ther other two was free of any roles and take off duty
I uninstalled all EMC SourceOne services from one server, but it is still present under
Servers and Native Archive\Server Configuration
In Servers you can delete server only if it has Unresponsive state
mine was in off Duty state I selected Start\Resume
And now it hangs in Starting state
How I can remove this ghost server and what is the proper way of removing servers
Documentation on the product is really poor
No Events found!
RKatwal
2 Intern
•
600 Posts
0
August 21st, 2015 00:00
Greeting,
When SourceOne Workers cannot update heartbeat for some time in SourceOne DB, then worker gets marked with unresponsive state which allows worker to be deleted.
If you still have issue, you can open service request with EMC Support and they can help you to remove worker.
If same machine was an native archive server with archive or index roles, then there are some things to watch for e.g. files sitting in message center unpack_area subfolders which would not get processed. Support should be able to help processing those.
Best regards,
Rajan Katwal
BenCs
1 Rookie
•
114 Posts
0
August 25th, 2015 06:00
Hi,
If you installed the services properly, and you are a 100% sure that the 'decommissioned' servers aren't performing any jobs anymore. There a few SQL Statements you'll need to execute to clean these servers out of your servers list and Native Archive Connection(s).
Please contact me at benjamin.ceyssens@panoptic.biz if you need any help with this.
We'd love to hear from you.