unable to close volumes

I also noticed that there is a volume that has been stuck in a recording state, would that have anything to do with it ?

I also seem to be getting errors in OTG log saying that my temp message center drive is filling up. is there a way to change this storage limit to give it more than a gig ?

Hi Rob,

For every Recording, Record Failed and Record Pending state there are few reg keys that plays role, but due to many resons its not recomended to touch those on yourself. Please contact EMC Support to get everything checked and fixed.

Other than registry there are many checkes to be done that support engineer will do with you to make sure your system is in the best possible shape.

Thanks,
Rajan

You would must to use managexvlts.exe.

Examples:

ManageXvlts -l -d D:\Support\3E750C2A2F2516E97A19CD18.xvlt
- Display contents of XVLT file.

ManageXvlts -v -d \20031014214401
- Verify the existence of the MsgCenter File associated
with each XVLT.

ManageXvlts -v -s -d \20031014214401
- Verify the existence of the MsgCenter File associated
with each XVLT and the file size for each entry.

ManageXvlts -v -m C:\Support\OrphanedMsgs -s -d \20031014214401
- Verify the existence of the MsgCenter File associated
with each XVLT, move the orphaned XVLT file and the file size for each entry.

This tool will tell you if there iare some orphaned XVLT file. This XVLT file are pointer to messages in MsgCenter.

If you have some orphaned file, you would must to speak with support.

Up to identifying the messages its okay to use ManageXVLTS but you need to remember that if you do not find corresponding messages best is to speak to support as they need to evaluate all the scenario and come up with best option. I have seen people causing problems in thier environments by not using all the procedures properly.

Record Failed should issue go to support if you cannot close it after couple of attemps.

Thanks,
Rajan