Can't install Dell's new driver?

Question

Hello All, I have just received a File Watch from Dell regarding a fix for IDE and EIDE,Criticality: Critical. After D/L I tried to install it the result was:  'Unable to run in windows, please use a DOS boot disk'. Any idea what should I do ?? TIA, Isaac Message Edited by igutman1 on 08-30-2005 08:38 PM

bacillus · Answer

Do you have a floppy drive?

kenfb1 · Answer

I have same problem, no floppy. How to install this update with burner only.             Ken

igutman1 · Answer

Bacillus, I  ( the Inspiron:smileyhappy: ) do not have a floppy, but Dell sez that it can be installed on the HD (?) Any ideas ? Thanx again, Isaac

bacillus · Answer

The alternative to a floppy is to make a bootable CDR with the updated patch file on it.

igutman1 · Answer

Thank you, Bacillus. What I don't understand is why the download site (Dell) says that it can be installed on the HD if it can't? And thanx again, Isaac

bacillus · Answer

That is a very good point but judging from the error message you received, it would appear that the update needs to run in DOS which is something lacking in XP.

kenfb1 · Answer

I thought a moderator would see this thread and give us an answer. I guess not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Any ideas from anyone?????           Ken

kenfb1 · Answer

http://support.dell.com/support/downloads/format.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_6000&os=WW1&osl=en&deviceid=9032&typecnt=1&releaseid=R107305&vercnt=2      E-mailed by dell as critical update for 6000d.                                   Ken

bacillus · Answer

Could you state exactly which update you are trying to install?

igutman1 · Answer

Bacillus,

This is the File Watch I received from Dell (and as said - it wouldn't let me install to the HD)

System model: Inspiron 9300
Criticality: Critical. Dell highly recommends applying this update as soon as possible. The update contains changes to improve the reliability and availability of your Dell system.
File Date: 2005-08-29
File Category: IDE and EIDE
Supported Devices: Western Digital-Scorpio 40GB 5400rpm Mobile HDD,Western Digital-Scorpio 60GB 5400rpm Mobile HDD,Western Digital-Scorpio 80GB 5400rpm Mobile HDD

however, I now found out that my HD is NOT a WD but Fugitsu, so - maybe that is the reason ??

TIA,

Isaac

bacillus · Answer

@igutman1 wrote:   however, I now found out that my HD is  NOT a WD but Fugitsu, so - maybe that is the reason ?? TIA, Isaac    You have hit the nail on the head!

igutman1 · Answer

iI do hope so, CASE CLOSED. Isaac

jjjjjo1234 · Answer

no, my is a WD, and I got same message as yours.

Dell's supervisor is lying to me because he said he can install that patch successfully. I wanted him to send me screen shots, and he just told me to install an older firmware. He is a shame to be a supervisor.

Storage, Drives & Media

Can't install Dell's new driver?

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