Cd and DVD drivers are missing

Question

Please help! I have a Dimension 5100 and yesterday noticed that neither my cd or dvd drive are being recognized. After troubleshooting, I get the yellow exclamation point with a an error code 37 device driver missing. I've downloaded the latest drivers from Dell and can not install them from the software they provide for unzipping the files because it does not read the drives and does not allow you to enter a letter for the drive. The back up disk that came with the drivers will not work from a reboot because of the drives not being recognized. Any suggestions will be appreciated. I've also tried uninstalling both drives, re-installing and rebooting but it didn't work. Don't know how or why this happened.

Message Edited by gfl222 on 12-13-200607:41 AM

Message Edited by gfl222 on 12-13-200607:42 AM

gfl222 · Answer

Thanks Predator, I'll give it a try. In the mean time, I've copied the backup cd that contains all the drivers to a USB memory stick and will try that as well. I'll get back to you and let you know how I make out. Have a great Christmas!

Predator · Answer

Hi Glf,Code 37 is new version we have not seen, let try a couple of the standard steps.Please click on the CD/RW link in my post and scroll to Section 20, article 3. This reloads the IDE controller. If this does not help, then lets run the Dell article on the Upper & Lower Filters, same CD/RW link, Section 12, article 10 (Ignore the reference to Roxio)Merry Christmas ! CD/RW Link

digger42 · Answer

I'm suspecting a recent Microsoft update. I had the same thing happen to me. I've uninstalled and reinstalled DVD devices till I'm blue in the face. Unplugged and re-plugged. Switched cables around. Nothing.

My Dell 4100 won't recognize my Lite-on DVD drive.

So I swapped in an LG from an old XPS/T 600MHz system, and that fails too.

Have you installed any software recently other than the latest Microsoft updates?

I was also suspecting the Alcohol 120% software I recently installed.

Or perhaps the MAGIX Music Studio 2005.

Or ConvertXtoDVD. All recently installed before I realized I had no DVD Drive anymore.

Predator · Answer

Hi Digger,Did you try the article on the Upper & Lower Filters? Even though it mentions Roxio, we have seen issues with a number of third party burning programs.To test the drive per Dell, please click on the CD/RW link in my post and scrollto Section 12, article 3Merry Christmas ! CD/RW Link

Predator · Answer

Hi Gfl,I hope one of those article will help. I will check back in on and off today.Good luck..Merry Christmas ! CD/RW Link

digger42 · Answer

Thanks, Predator. The Upper & Lower Filter message did right by me. I'm back up and running. Merry Christmas! -dan'l

gfl222 · Answer

Predator I tried the first part without success. I'm hesitant about removing upper and lower filters because I'm not that familiar with how to back up the registry files. GFL

Predator · Answer

Hi GFL,Here is a Microsoft aricle on Backing up the Registry:322756.Also here is Microsoft`s article on the Filters, you may like this one better:314060Merry Christmas ! CD/RW Link

Predator · Answer

Glad to hear the news Dan!! Take care, Jeff

gfl222 · Answer

Jeff, Removing the filters worked! I can't thank you enough. Hope you and your family have a great and Merry Christmas! Gary

gfl222 · Answer

I have a new problem now. Although the drives now appear in the control panel and are working properly (after troubleshooting) neither drive recognizes a disc inserted (blank or one with data on it). Any suggestions? Gary

Predator · Answer

Hi Gary,I would go ahead and reload the IDE controller once more, same CD/RW link, Section 20, article 3. If this does not help, You may need to uninstall/reinstall your burning software. Some Members were able to check for and install the latest available update and that worked. One of the articles, maybe the Microsoft one, mentions after deleting the filters you may have to reinstall the burning software, the majority have not, but it is possible depending on ones luck ;)!(with mine, I would expect the reinstall..lol...)Merry Christmas ! CD/RW Link Message Edited by Predator on 12-15-200607:05 AM

gfl222 · Answer

Jeff, Reloading the IDE controller worked. Again my thanks and a Merry Christmas to you! Gary

Predator · Answer

Great news Gary !! Best wishes to you & family for the Holiday Season!! Jef, Deb & Brit

Storage, Drives & Media

Cd and DVD drivers are missing

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