CD-ROM problems w/ XPS 400

Question

I can play Audio CD's & DVD's, but when a CD-ROM is put in my drive, nothing...............   Could this be a simple fix or is it possibly a bad drive?  I bought this system 3months ago.   Any advice would be appreciated.

gbw1229 · Answer

Could be firmware updates, check your drivers download section on the website and see if there's any new updates for your CD-ROM Drive. If you have an update for your DVD/CD-ROM drive, then you could install the firmware update and see if that helps.   George   XPS 700;Intel® CoreTM2 Extreme processor x6800 (2.93GHz) Genuine Windows® XP Professional with re-installation CD 4GB Dual Channel DDR2 SDRAM at 667MHz 1TB Performance RAID 0 Hard drives 300GB USB 2.0 External Hard drive Dual Drives:  16x DVD-ROM Drive + 16x DVD+/-RW w/ dbl layer 13 in 1 Media Card Reader and 3.5 in Floppy Drive 20 inch UltraSharpTM 2007FPW Widescreen Digital Flat Panel Dual 512MB nVidia GeForce 7900 GTX Sound Blaster® X-FiTM XtremeMusic (D), w/Dolby® Digital 5.1 1 kilowatt Power Supply

Yahtzo · Answer

I have this exact same problem, i can play DVDs and audio but no CD-ROMs , i downloaded & installed the firmware update and it didnt do any good.

Predator · Answer

Hi JJ,Please list the name/model of the drive in question, as George mentioned Dell may have a firmware update and someone can check for you. Are there any error messages in Device Manager?Best Regards! God, grant me the senility to forget the people I never liked anyway, the good fortune to run into the ones I do and the eyesight to tell thedifference. CD/RW Link Message Edited by Predator on 09-25-2006 09:25 AM

okarl · Answer

I was also having problems with my XPS 400 reading some formats and not others.  I called Dell and they had me go into the registry and remove some filters.  After that I could read all disc formats.  They said it had something to do with the latest microsoft updates, but who knows.

jjmachine10 · Answer

Hey Predator,   It's a single drive: 16x DVD+/-RW with double layer write capability. Product code 16DVDRW. I haven't seen any error messages in Device Manager. I checked for updates, but truthfully, didn't have a clue what I was looking for. :smileyindifferent:   Any ideas? I really appreciate any help!   Thanks, Jeff

Predator · Answer

Hi Jeff,What is the name/model of the drive listed in Device Manager?Best Regards God, grant me the senility to forget the people I never liked anyway, the good fortune to run into the ones I do and the eyesight to tell the difference. CD/RW Link

Storage, Drives & Media

CD-ROM problems w/ XPS 400

Was this post helpful?