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December 10th, 2015 16:00

CD/DVD wont accept disks, auto eject them

Hello Dell community, i have problem with my Dell Studio 1747 cd/dvd drive. When i try insert cd or dvd it accept it for 2 sec than automatically eject it (here is video:  ) . Im using Windows 8.1 Pro, in device manager there is no yellow exclamation-mark icon, the device name is HL-DT-ST DVD+-RW GA31N. I tryed Troubleshoot CD/DVD with Microsoft Fix It and it say media in CD/DVD is not readable (HL-DT-ST DVD+-RW GA31N) .Here is image

1.8K Posts

December 11th, 2015 07:00

Hi,

One quick test you can try is to go into your System Setup (BIOS) and try inserting a disk when in BIOS.  If the drive auto ejects them when in BIOS that is a good indication that the drive has failed and needs to be replaced.  (Probably the eject mechanism).

Try different disk media, both CD and DVD, when running the test.

Let us know what you find out.

Todd

2 Posts

December 11th, 2015 15:00

Hello, 

I tried to insert several CD/DVDs while in bios, unfortunately the result is same, it auto eject them. If anyone have any other possible solution to this i will appreciate it, otherwise i guess ill just buy new DVD drive. Thank you for your time and answer Todd.

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34.2K Posts

December 12th, 2015 16:00

Hi Pavelmk,

I think your drive is defective and needs to be replaced.

1.8K Posts

December 14th, 2015 06:00

Hi,

Unfortunately I agree with Osprey.   If it isn't working in BIOS then it's a hardware issue.  

Wish I had other news for you.

Todd

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