Unsolved
This post is more than 5 years old
1 Message
0
1145
February 18th, 2008 20:00
Computer Not Recognizing CD/DVD Drive
I've noticed a lot of posts about this. Mainly because I was searching for a solution to my problem. I tried some of the suggestions on here, but they didn't work. I even spent one hour online with Dell Chat and they couldn't fix it. There solution was that my drive was damaged. Out of desperation I tried this and it worked, so I thought I would share it. First, my problem was that my computer all of a sudden did not recognize that I had a CD/DVD Drive. It just wasn't there. Then, it was there but with a yellow ! beside the drive. I tried this and it fixed it.
-
Click on MY COMPUTER
-
Right Click the C Drive
-
click the TOOLS Tab
-
You should see ERROR-CHECKING. Click CHECK NOW.
-
Check the boxes "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors"
It was necessary for the computer to restart. After it finished and restarted, my CD/DVD drive was back and working properly.
Hope this helps.
paulfranky10
3 Posts
0
February 21st, 2008 20:00
I have the same problem with the yellow (!) and even using these steps I still can't get the drive to work. I have also used the windows recommended fix by uninstalling & reinstalling the drive, but still no luck; once it is reinstalled it just shows the same problem.
I am worried that if I attempt reinstall windows then I will not be able to install any of my software.
Any other ideas here? Maybe throw it out and get a newie!
paulfranky10
3 Posts
0
February 23rd, 2008 03:00
Code 39
Device Status message:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click Troubleshoot to start the troubleshooter for this device.
Skybird
10.9K Posts
0
February 23rd, 2008 03:00
Look in the Device Manager .........
Click on the (+) next to DVD/CD-ROM drives. Right-click the drive and select Properties.
Is there an Error Code (number) present?
Skybird
10.9K Posts
0
February 23rd, 2008 13:00
Try this Dell Article for removing the Upperfilters and Lowerfilters
in the Registry here .............
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=1B791FDD8FD0473EA268BE881319EBC5&c=us&l=en&s=dhs
Disregard the reference to Roxio.
paulfranky10
3 Posts
0
February 27th, 2008 02:00
Perfect! Now working.
Thanks for this, it has been giving me sh*ts the for the past few months. Contemplated buying a new laptop.
Thanks again
Paul.