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D & E Drives Stopped Working.
OS-Win.XP 2003 Home Ed. SP3...Dell Dimension 4600...Pentium 4 CPU..768 MB Ram
My D-drive, Sony CD-RW & E-drive, Philips DVD+RW will not work. I get a message that says " D or E is not accessible-Incorrect Function ". I have had them for at least 3 years with no problems. I had a bad malware problem a couple of weeks ago & got it all cleaned up. Was wondering if that could have caused this problem. I checked Device Manager Hardware & it says they are working properly. I uninstalled them & re-installed , no change. I ran troubleshoot with no results. I also checked AutoRun with no results. I ran microsofts Auto Fix-It, with no results. I don't use them very often so I dont know when they stopped working.
Any Hope?
doubleg.
Skybird
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August 31st, 2009 19:00
Look in the Device Manager .........
Click on the (+) next to DVD/CD-ROM drives. Right-click the drive and select Properties.
Is there an Error Code (number) present?
doubleg
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August 31st, 2009 20:00
Thanks for the fast reply Skybird. No errors...says they are working properly.
doubleg
95 Posts
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September 1st, 2009 06:00
No. it has the same pop-up "" D is not accessible-Incorrect Function ". With a big red X.
Skybird
10.9K Posts
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September 1st, 2009 06:00
With a CD in the drive; in My Computer, right-click the drive and
select Explore. Can you see the contents of the disc?
Skybird
10.9K Posts
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September 1st, 2009 07:00
In the Device Manager, under IDE ATA/ATAPI controllers, right-click
the Secondary IDE Channel and select Uninstall. Do this for both drives
then restart the system and see if that helps.
If that does not help, shutdown the computer and open the case. Redo the
connections at the back of the drives and trace the cable to the motherboard
and redo that connection also. When you restart the system, enter the Set-up
(BIOS) and check that the drives are enabled or ON.
doubleg
95 Posts
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September 1st, 2009 14:00
Skybird, you said to right click the Secondary IDE Channel and select Uninstall, then you say to do this for both drives then restart. Does both drives mean Secondary & Primary ? I've done about everything else to computors but this is all new to me.
Doubleg
Skybird
10.9K Posts
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September 1st, 2009 15:00
Uninstall the Secondary IDE Channel and reboot. Sometimes it shows two Secondary IDE Channels. If there is only one, uninstall it.
doubleg
95 Posts
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September 1st, 2009 17:00
that didn't help. guess I'll take it apart tomorrow.
Thanks
doubleg
doubleg
95 Posts
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September 3rd, 2009 13:00
I took the pc apart, disconnected D & E drives on both ends, reconnected & I have the DVD back. I can handle that.
Thanks Skybird, I appreciate your help.
doubleg.
Skybird
10.9K Posts
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September 3rd, 2009 14:00
Are both drives working now? It sounds like you are saying the
Philips is now functional. How about the Sony?
If the above is correct, and the Philips drive is on the end of
the IDE cable, you can boot your system using the Dell Resources
disk and it will load the Diagnostics. From there you can run
the Diagnostics custom Test on the Sony to see if it is working
or failed.
doubleg
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September 4th, 2009 19:00
The Philips ( DVD ) Is Working & the Sony (CD) is not. The Sony is on the end of the IDE cable.
Skybird
10.9K Posts
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September 5th, 2009 09:00
The drive that is on the end of the cable is the Master drive.
The system will boot with the Master drive. If you desire, you
can switch the position of the drives on the IDE cable so the
working Philips drive is on the end.
In the Set-up you can make the the CD drive the first boot device
(if it is not already). Then you can boot your system with the
Dell Resources disc (Drivers and Utility disc). You can then run
the Custom Diagnostics on the Sony drive to confirm if it has failed,
which I suspect it has.