d:// not accessible

My drive will not play cd's regular or burnt.  i have this software on my computer where I store music from my cd to my computer and I can then make a mixed cd. everytime I try to access it, it says d:// not accessible and makes a thud sound.  When I insert a regular cd the green light comes on and I hear it spinning but it doesnt play.  I tried going straight to the d drive and trying to open it, nothing happens

 

I have already tried trouble shooting with the help menu, and I have done everything it has asked me.  INCLUDING UNINSTALLING AND RE-INSTALLING THE DRIVE.  I emphasize this because my next step is to come to this forum to see if anyone else has had similar problems... which I do find a lot, but I see the same answers and no other resolutions.. and that hasn't worked!! I need another solution of what the problem may be.  OH, and from my computer, I can manually eject the cd thats in the drive. It will do that, but only that.