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December 10th, 2025 22:06
dell security manager
Hard-drive #00000012012-2A7B, the system internal HDD-O, is protected by a password authentication system. You cannot access data on this hard drive without the correct password. Please type in the hard drive password.
I DONT KNOW PASSWORD , HOW CAN I SOLVE THIS AS IMM TRYING TO INSTALL WINDOWS AND IM UNABLE TO BECAUSE OF THIS ISSUE.
DELL LATITUDE 3300
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ejn63
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December 11th, 2025 01:19
There are two parts to a hard drive password. Part is stored on the mainboard, and can be cleared by Dell support upon a phone call and verification of ownership. It will still cost you a support call fee.
The other part is on the drive. If you don't need the data on the drive, the less expensive option is to replace the drive once the mainboard password is removed. If you do need the data on the drive, you'll need a data recovery service to clear the drive.
DO NOT install any other drive until the mainboard password is clear -- otherwise, the replacement drive will inherit the unknown password.
user_e15ce0
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December 11th, 2025 01:24
@ejn63 how to remove mainboard password without asking dell support.
ejn63
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30.2K Posts
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December 11th, 2025 02:40
You cannot.
alanduken
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December 16th, 2025 21:33
This is a BIOS hard-drive password on Dell. Without the correct password, you cannot install Windows or access the drive. The only solutions are to contact Dell Support with proof of ownership for unlocking, or replace the hard drive (data will be lost).