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4 Posts

4628

September 18th, 2007 20:00

Dimension 4600C

Hi, My wife's PC is on the fritz. At first we were getting an error message that I can't remember now....very helpful I know. But we were able to to do a web search for the error message and found some info that directed us to go to the recovery(?) option on the install disc I believe. Anyway, to make a short story longer...now all I get is an error message saying "Primary drive 0 not found Strike F1 to continue or F2 for setup utility" The machine is a Dell Dimension 4600C, Intel Pentium 4 2.66 GHZ, running Windows XP home edition Okay, before I started to type this I inserted the system disc and now it's in Windows Setup mode? I guess I'm going to let this run and see what happens. I'm sure I'll be reposting with new error messages or options for which I do not know the correct choice. Or...okay it looks like it locked up on me....ARGH! I've got a blue screen that says Windows Setup and at the bottom it says setup is starting windows....but it doesn't look like much is happening. Sorry, I'm a mac user (please don't hurt me) and I'm a bit lost when it comes to PC's. I've seen on the forums that it could be a bad hard drive. But I am not getting the clicking sound of death. Is there anyway recover the disc or the files? Many thanks in advance for your help!!! Thanks, Paisios

4 Posts

September 18th, 2007 21:00

Well, looks like the hard drive cannot be detected. HAd to hit F3 to reboot. Am I doomed?

4 Posts

September 18th, 2007 21:00

Okay now I am at the windows setup screen. I have 3 options, install Windows Xp, repair windows Xp using the recovery console, and to exit. I would guess that I want to use the recovery console to repair Windows Xp. I'm hoping this is possible as we have files on here that we would rather not lose forever. I have entered the recovery console before but it seemed that I needed to know what to type in to make it work. I'm lost, please help!!!!! Thanks, Paisios

12 Elder

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46K Posts

September 18th, 2007 22:00

Paisos

Sounds like you have a failed hard drive.

See if you can run Dell diagnostic's extended test, read, write, verify, on the hard drive, not the quickie express test.

How to run the Dell Diagnostics Utility

Bev.






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4 Posts

September 18th, 2007 23:00

Thanks for the help. I tried it but it says a disk error has occured and asks me to reboot. Guess I am outta luck Thanks again!

12 Elder

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46K Posts

September 19th, 2007 02:00

Paisos

It's a pain in the buns, when that happens.

Thank's for the heads up.

Bev.




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Post the issue in the appropriate Board, where they will be answered.
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