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13 Posts
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2219
January 1st, 2004 22:00
Dvd/ Cd drive
I don't know what happened but I was watching a dvd and all of a sudden my computer got all messed up and I had to restart it and when I got it back up, it wouldn't read cds or dvds. I tried lots of different cds and dvds but it just wouldn't work. This happened to me one time before and I wrote an email to dell support and they helped me fix it, but this time I couldn't understand the emails they replied. PLEASE HELP ME!!!! Sarah
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micmaxe
740 Posts
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January 2nd, 2004 09:00
You will need to provide more information. Your computer model, operating system, CD drive manufacturer and model, any/all CD recording software, maunfacturer and model of any other optical drives you may have installed, DVD player software and any other information that may be relevant.
sarah24
13 Posts
0
January 14th, 2004 00:00
I really don't understand all this technological stuff, but this is what comes up when I go to system information:
Dell Computer Corporation
Dell DIMENSION DIM4500
sarah24
13 Posts
0
January 14th, 2004 00:00
I really don't understand all this technological stuff, but this is what comes up when I go to system information:
Dell Computer Corporation
Dell DIMENSION DIM4500
Intel
sarah24
13 Posts
0
January 14th, 2004 00:00
Oopsie....I accidently sent that when I wasn't done.....anyways: This is what it said: Dell Computer Corporation Dell DIMENSION DIM4500 Intel(R) Pentium(R) 4 CPU 2.00GHz 1.99GHz 256 MB of RAM
And I also know I have windows XP and I burn C.D.'s on Roxio Easy Cd Creator and I run DVD's on Power DVD.....if that's any use to you. Thanks again!, Sarah
micmaxe
740 Posts
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January 14th, 2004 01:00
sarah24
13 Posts
0
January 14th, 2004 04:00
Thanks for replying so quickly. I tried to look at my hardware but nothing was showing up for hardware on my computer. What I mean is that there wasn't even anything that said hardware for me to click on! Sarah
micmaxe
740 Posts
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January 14th, 2004 08:00
See image below, the Hardware tab and Device Manager Button are circled in red.
Message Edited by micmaxe on 01-14-2004 08:46 PM
micmaxe
740 Posts
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January 14th, 2004 23:00
I edited my previous post to correct an error in the instructions I typed. Sorry about that.
sarah24
13 Posts
0
January 14th, 2004 23:00
There wasn't a properties button for me to click. The ones I have are: Appearance and Themes, Network and Internet Connections, Add or Remove Programs, Sounds, Speech, and Audio Devices, Performance and Maintenance, Printers and Other Hardware, User Accounts, Date, Time, Language, and Regional Options, Accessibility Options
Thanks again for replying....I know I'm difficult but as I said, I really don't know much about computers. Sarah
sarah24
13 Posts
0
January 15th, 2004 00:00
Yep, they were listed and there weren't any red X's or yellow !'s. So, now that we know that, what should I do? Thanks Sarah
P.S. I think last time when I had this problem, I did something with the Command Prompt, but I'm not sure.
micmaxe
740 Posts
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January 15th, 2004 08:00