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4 Posts

10701

July 23rd, 2008 01:00

dvd player wont work

i have a dimension e310 anjd it use to play dvd s now when i put a disk in nothing happens....plz help

6 Operator

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34.2K Posts

July 23rd, 2008 22:00

Hi, Duramax:

There are three possibilities:
1. Your DVD drive has stopped reading DVDs.
2. Your drive is fine, but the DVD decoder is not working properly.
3. Both the drive and decoder are fine, but your autoplay is failing to start your decoder properly when you insert the disc.

Try this. Insert the disc. Open My Computer. Right click your DVD drive and select Explore. You should see the audio and video folders. If you do, then the drive is working.

Let me know how that goes.

4 Posts

July 24th, 2008 21:00

ok i did that and i see the folders but now when i put a dvd in my sonic cineplayer opens but when i click play it does not doing anything it wont play at all

6 Operator

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34.2K Posts

July 24th, 2008 23:00

Ok, so that confirms your drive is good. I would reinstall the application.

4 Posts

July 25th, 2008 05:00

ok where do i get that stuff to reinstall it from.. is there a eb page where maybe i can get it for free...can i do it myself or is it hard enough where i need someone to help..

6 Operator

 • 

34.2K Posts

July 25th, 2008 14:00

It seems you do not have the reinstallation discs for your system. You can order them here.

4 Posts

July 26th, 2008 00:00

thank you very much i just ordered them i guess they are free we will see what happens thanks again for all your help...
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