DVD problems

Question

Dimension E310 Series

16X DVD+/-RW Drive

Philips DVD+-RW DVD8801

Problem

I cannot play dvd in my computer, the drive does not recognize the a dvd at all, but it does recognizes the a cd.

Steps I've done:

- uninstall the device (nothing happened)
- I tested my drive through the Boot Utility partition from the Diagnostic Menu ( it passed the test succesfully)

- Update the driver (nothing happened)

- I remove the filters from the regedit and still the same problem.

- I installed the crash analysis tool from Dell, the result was that I needed to update this GEARAspi driver version .

Can someone help me fix this issue?

DG

osprey4 · Answer

When you say 'updated the driver', do you mean the firmware? Please check your DMA setting. With regard to GEARaspi, do you use any GEAR software? This might be disabled if you installed and packet writing programs, such as Sonic DLA.

dgomezo · Answer

Yes, I updated the firmware. I really do not know what software was the one installed. Is there a way to identify the installed Gear software?

dgomezo · Answer

HI, an Update I ran  a I test on my drive through the Boot Utility partition from the Diagnostic Menu, but now not only on the driver but the complete thest for the DVD having a DVD in the drive and it sent me this error:   Error Code 650F:131D   do you know what it means?   Thank you in advance for your help dg

osprey4 · Answer

dg:   You cannot use a DVD disc to run the diagnostic. It must be a data CD (not CD-R, not audio CD).

dgomezo · Answer

Hi, I did the test with a data cd (dell installation cd) then with a music cd

and this is the error it send me.

Error Code 650F:131D

Msg Block 392 Illegal request.

Now I Cineplayer recognizes the dvd but when I click play it sends a black screen and goes back to the play menu.

dg

Storage, Drives & Media

DVD problems

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