dvd-rw does not recognize the dvd disk

Question

hello

i have dell inspiron 15 3000 series (lap top) that i purchase 3 months ago,my problem is that all dvd disks empty or not that i put in to the driver does not been recognized by the computer i'm talking about dvd disks that i bought and burned of GP ,original DVD disks that i have it does identify and regular cd it does recognize.

maybe this specific GP dvd disk is making me the problem?

i have another dell inspiron 1525 from 10 years ago and it recognize all the disks that the other one is not.

can someone guide me what to do ?

thanks

DELL-Ravi Ch · Answer

Hi mooshon,

I would suggest you to run the ‘Fixit’ tool from the link below to check if it fixes the issue with DVD read/write problem.

http://dell.to/1b4M6nM

Also, please use the link below to troubleshoot the issue with the DVD drive.

http://dell.to/19bbiXw

Please let me know if this helps.

mooshon · Answer

ok both of the links didn't work for me,it tells me that some things fixed but it still does not read the disks empty or those i burned.

i will try to change the type of the disks (GP) maybe this is what cause the problem.

thanks.

DELL-Ravi Ch · Answer

Hi mooshon,Please let me know if you are able to see the DVD drive in the Windows explorer screen? Also, please follow the instructions in the link below to fix the issue with the DVD drive. http://dell.to/1bhPslf If the Fixit tool does not fix the issue then please perform the manual steps under Resolution 3: Manually fix corrupted registry entries in the link above.

mooshon · Answer

what do you mean if i can see the DVD drive in the windows explorer screen?

i see it in my computer...

the problem is not that the computer does not recognize the DVD drive,but the DVD drive does not recognize some disks that i put into it.

the disks is from the type of GP, when i put in SILVER LINE cd and mp3 disks (not DVD because i dont have it now) it is recognize it,so i'm thinking it's specificly the GP type.

DELL-Ravi Ch · Answer

Hi mooshon,

Sorry for the delayed response. Please follow the instructions in the link below to fix the issue with the DVD drive which will reset the drive in the operating system.

http://dell.to/1bhPslf

If the Fixit tool does not fix the issue then please perform the manual steps under Resolution 3: Manually fix corrupted registry entries in the link above.

osprey4 · Answer

Hi Mooshon,

If your DVD drive cannot read DVD discs but can read CDs, then most likely the drive has failed. You can run the Dell diagnostics to confirm. Please refer to my troubleshooting guide (link below).

Storage, Drives & Media

dvd-rw does not recognize the dvd disk

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