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4737
August 16th, 2006 19:00
DVD Writing: Process interrupts with error message
Hi all,
I hope that someone can help me with the following.
Writing/Playing CDs is no problem at all! Even playing DVD is no problem.
Writing DVD: Writing process interrupts with error message, or doesn't even start (made over 15 attempts with different DVD disc brands)
I own a Dimension 3100. The DVD device is a HL-DT-ST-DVD+-RW GWA4146B (I think its a LG)
Thanks in advange for helping me.
I hope that someone can help me with the following.
Writing/Playing CDs is no problem at all! Even playing DVD is no problem.
Writing DVD: Writing process interrupts with error message, or doesn't even start (made over 15 attempts with different DVD disc brands)
I own a Dimension 3100. The DVD device is a HL-DT-ST-DVD+-RW GWA4146B (I think its a LG)
Thanks in advange for helping me.
No Events found!


Predator
2 Intern
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15.3K Posts
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August 16th, 2006 20:00
Hi Aleo,
Dell has had a number of issues with this drive.
Run these steps: click on the CD/RW link in my post and scroll to Section 20, article 3; Section 12, article 10 (ignore the reference to Roxio); Section 15, artilce 13 to verify that the drive is running in DMA mode and not PIO mode.
If either of these helps, great; if not, then try the Dell firmware for the drive, Dell has two; run this one first:
Version A03
If this does not help, then Version A04
If none of this helps, please do not waste any more time with me, contact Dell, request the Tech to reference this thread and respectfully ask for the drive to be replaced (if under warranty). Dell is dealing with this drive on a case by case issue.
Best Regards!
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
Predator
2 Intern
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15.3K Posts
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August 16th, 2006 21:00
I hope something helps Aleo !
Keep us posted..
Take care,
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do
and the eyesight to tell the difference.
CD/RW Link
aleo
2 Posts
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August 16th, 2006 21:00
Thanks again
newpotty
1 Message
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September 16th, 2006 14:00
The drive was a Hitachi-LG HL-DT-ST GSA-1121N drive. I upgraded the BIOS to A106 (or whatever the latest available is). I also tried the hardware verification on bootup, which reported no problems.
The only solution for me was to contact the Dell tech support. They sent a replacement Philips drive, which has performed flawlessly.
So beware of these HL drives... not good quality at all.
NP.