Connected to an Inspiron 14 7440 2-in-1 laptop.

just purchased the drive and it doesn't read CDs nor DVDs.

The Drive is recognized once plugged in but it doesn't read - and I've used discs(including purchased movies) that read on other dvd readers. 

Have updated all the latest drivers for the system.

Have uninstalled the CD/DVD rom device manager.

internal tests always say drive is working properly.

Connected a different DVD reader from someone and it reads the discs.

I have this error:

Windows has stopped this device because it has reported problems. (Code 43)

UCSI PPM failed UCSI command. Please contact UCSI device or system manufacturer to investigate. (Command:GetConnectorCapability Status:0xc0000001)

but the other DVD player works.

Does anyone this configuration and a working DVD player with a solution?

Otherwise, I'll return.