FINALY, THEY GET IT!!!!

Well if you've seen any of the posts I've put up here over the last 13 months you know that I had an ongoing problem with computer crashes. Told them the week after I got the XPS400 that there was a hard drive problem, but they knew better. This past Thursday night I had a crash again and called tech support. I've been lucky the last few times and got someone that spoke english!!! Yippee!! he did 2 procedures on my system, 1st one that everyone always did that showed no problem and a second that was to verify the 1st. SURPRISE!! SURPRISE!! 10 seconds into the 2nd procedure, sure enough bad hard drive. Gee I was right all along. new hard drive arrived friday morning and so far so good. To bad I had to put up with the poor tech support for so long.

 

had some problems with the install of Windows and had a tech guy (english speaking from USA) talking with me for over an hour and a half. His supervisor complained about how long he was taking, he told him if he didn't like it to fire him that he was helping a customer that should have got the right help long ago. I would have said something different to the supervisor, but this is a family forum so I can't use that kind of language.

 

Now maybe I can enjoy my 1400 dollar system.