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3446
July 29th, 2011 15:00
Firmware confusion
Earlier today, I checked Drivers and Downloads. After plugging my service tag #, I was told I needed the Firmware for Samsung F3 250/500/750/1TB SATA2 HDD, but my hard drive is 1.5 TB.
Is there firmware that I need? Is there something that I can change to make sure the driver updates page reads the correct hard drive for my system in the future?
Thanks!
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DELL-Chris M
Community Manager
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July 29th, 2011 17:00
Mo576,
Send me your service tag number in a private message so I can replicate the issue and then send it up the line.
Mo576
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July 29th, 2011 15:00
Thanks, fireberd!
fireberd
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July 29th, 2011 15:00
The drivers and downloads, when accessed by the service tag number is supposed to list applicable hardware configuration as it was shipped. Obviously, with a 1.5TB hard drive that is not the case for you. We are not Dell employees on here, just users helping users so we can't do anything. I'll refer this to a Dell forum moderator and maybe they can get it straightened out.
However, as it is, consider the old adadge with driver/firmware updates "if it ain't broke, don't fix it".
fireberd
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July 29th, 2011 17:00
I've sent a PM to a Dell moderator. However, since it's the weekend, nothing may happen until Monday.
Mo576
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July 29th, 2011 19:00
Thank you both! Chris, I just sent you a private message.
fireberd
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July 30th, 2011 05:00
Thanks, Chris - fast work.