Hard Drive Errors - Help!!!

Question

Hi,   My System Dimension 9200 Dell Model DXP061 300GB hard disc Vista 32bit   I recently got a hard drive error reported on Port: It says:   SOME VOLUME ERRORS some data requests to a hard drive in a RAID 0 volume failed, backup may be possible. Please try back up data immediately.   Also on the start up BIO scree it is reporting that an error occured.   My computer seems to be starting up ok, if a bit slowly? does any one know what may cause this, any help most welcome.   I am reasonable at fixing my own computer but am very new to VISTA, and also know very little about hard drives or RAID volumes etc.   I was thinking of trying a complete hard disc wipe and system install as my next step if no one can help me, then I think it will have to be off to the shop to get it sorted.   THIS IS A REPORT I PRINTED OFF USING Intel Matrix storage Console System InformationKit Installed: 7.5.0.1017Kit Install History: 7.5.0.1017Shell Version: 7.5.0.1017OS Name: Microsoft® Windows Vista™ Home PremiumOS Version: 6.0.6000 Build 6000System Name: COL-LINDS-PCSystem Manufacturer: Dell Inc.System Model: 0CT017Processor: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHzBIOS Version/Date: Dell Inc. 2.5.3 , 11/22/2007Language: ENUIntel(R) RAID TechnologyIntel RAID Controller: Intel(R) ICH8R/ICH9R SATA RAID ControllerNumber of Serial ATA ports: 6RAID Option ROM Version: 6.0.0.1022Driver Version: 7.5.0.1017RAID Plug-In Version: 7.5.0.1017Language Resource Version of the RAID Plug-In: 7.5.0.1017Create Volume Wizard Version: 7.5.0.1017Language Resource Version of the Create Volume Wizard: 7.5.0.1017Create Volume from Existing Hard Drive Wizard Version: 7.5.0.1017Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 7.5.0.1017Modify Volume Wizard Version: 7.5.0.1017Language Resource Version of the Modify Volume Wizard: 7.5.0.1017Delete Volume Wizard Version: 7.5.0.1017Language Resource Version of the Delete Volume Wizard: 7.5.0.1017ISDI Library Version: 7.5.0.1017Event Monitor User Notification Tool Version: 7.5.0.1017Language Resource Version of the Event Monitor User Notification Tool: 7.5.0.1017Event Monitor Version: 7.5.0.1017Array_0000Status: No active migration(s)Hard Drive Write Cache Enabled: YesSize: 298 GBFree Space: 0 GBNumber of Hard Drives: 2Hard Drive Member 1: WDC WD1600JS-75NCB3Hard Drive Member 2: WDC WD1600JS-75NCB3Number of Volumes: 1Volume Member 1: ARRAYARRAYStatus: NormalSystem Volume: YesVolume Write-Back Cache Enabled: NoRAID Level: RAID 0 (striping)Strip Size: 128 KBSize: 298 GBPhysical Sector Size: 512 BytesLogical Sector Size: 512 BytesNumber of Hard Drives: 2Hard Drive Member 1: WDC WD1600JS-75NCB3Hard Drive Member 2: WDC WD1600JS-75NCB3Parent Array: Array_0000Hard Drive 0Usage: Array memberStatus: NormalDevice Port: 0Device Port Location: InternalCurrent Serial ATA Transfer Mode: Generation 2Model: WDC WD1600JS-75NCB3Serial Number: WD-WCANMD957591Firmware: 10.02E04Native Command Queuing Support: YesHard Drive Write Cache Enabled: YesSize: 149 GBPhysical Sector Size: 512 BytesLogical Sector Size: 512 BytesNumber of Volumes: 1Volume Member 1: ARRAYParent Array: Array_0000Hard Drive 1Usage: Array memberStatus: Error occurredDevice Port: 1Device Port Location: InternalCurrent Serial ATA Transfer Mode: Generation 2Model: WDC WD1600JS-75NCB3Serial Number: WD-WCANMD929863Firmware: 10.02E04Native Command Queuing Support: YesHard Drive Write Cache Enabled: YesSize: 149 GBPhysical Sector Size: 512 BytesLogical Sector Size: 512 BytesNumber of Volumes: 1Volume Member 1: ARRAYParent Array: Array_0000Unused Port 0Device Port: 3Device Port Location: InternalUnused Port 1Device Port: 4Device Port Location: InternalUnused Port 2Device Port: 5Device Port Location: InternalCD/DVD Drive 0Device Port: 2Device Port Location: InternalCurrent Serial ATA Transfer Mode: Generation 1Model: TSSTcorp DVD+/-RW TS-H653ASerial Number: Data not reportedFirmware: D500Thankyou Colin  Message Edited by colbro1973 on 06-01-2008 02:57 AM

ejn63 · Answer

Back up immediately. To confirm the drive failure, boot to the Dell diagnostics (F12) and run the extended test on both drives. If one of them fails, replace it - you will then need to load everything from ground up - a single drive failure on RAID 0 destroys the array and necessitates a complete rebuild.

colbro1973 · Answer

thanks very much for quick reply, I have all important stuff backed up. I run the diagnostic tool in boot up screen, both drives PASSED. weird. the computer seems to be running fine now also, I marked the drive as ok in the intel matrix storage console, which got rid of the error message. Not sure what to do now, I may just monitor the situation closely for a while and see if any problems occur. What do you think?

ejn63 · Answer

Did you run the extended test (takes about 2 hours/drive)?

colbro1973 · Answer

I checked again, definately no option for an extended scan through the f12 hard disc diagnostic route!

colbro1973 · Answer

No, I don't recall seeing that option, will have another look though. thanks

ejn63 · Answer

You must boot to the Dell diagnostic partition (this is not the quick diagnostic built into the BIOS). Once you've done that, run the quick test and boot to the 32-bit graphical interface. You'll see the list of tests you can run - one of which is the full surface analysis of the hard drive.

colbro1973 · Answer

Hi, how do I boot to the dell diagnostic partition, I also ran a hard disc scan from vista, this scheduled a scan at next start up, this took a couple of hours, was that the scan?!

thanks for being so patient!!

Col

ejn63 · Answer

Power on,press F12, and from the boot menu, choose the Dell diagnostic partition.

colbro1973 · Answer

Thanks mate, was me being thick, I now see the bit I need, its called 'Boot to Utility Partition'. Will run a full test tonight when I get in from work. will let you know how it goes, thanks again for your help.

Cheers

Col

colbro1973 · Answer

Well run the full dell utility test on hard drive took about 4hours, everything passed ok. Thanks for help, if you have any other ideas why I got message, would like to know. cheers Colin

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