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28100
October 26th, 2011 23:00
Hard drive not detected???
Computer is a Latitude ATG D630. The hard drive failed, clicking noise on boot, and was replaced. OS, updates, and all drivers reinstalled. Have Carbonite online backup (thank God), so the computer has been connected to a hard line to let Carbonite restore the files. Thing is, after it has been on awhile, I come back to it and I have a black screen with the "Internal hard disk drive not found. To resolve this issue try reseat the drive. No bootable devices-strike f1 to retry reboot f2 for set up f5 for onboard disgnostics" message. No rhyme or reason that i have noticed. I am currently posting this from the computer in question, and have no issues whatsoever when I am actually using it. When I get the message, simply pressing the power key or ctrl-alt-del reboots it just fine, and it runs fine. BUT, as soon as I leave it alone to let it resume the file restore, i will eventually come back to the black screen. Some times it is in an hour or two, today it ran for almost 12 hous before it happened.
ejn63
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October 27th, 2011 05:00
Run an extended hard drive diagnostic - F12 at powerup.
bijobe1
16 Posts
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October 27th, 2011 07:00
Also enter your set-up during boot (if you can) and see if the internal HD is recognized (or active). If disabled, then enable it.
JHB141
3 Posts
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October 27th, 2011 12:00
Ran the extended diagnostic earlier when this started, no problems detected.
Hard drive is recognized, and boots up fine. Its after it has been running awhile the message pops up.
bijobe1
16 Posts
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October 28th, 2011 06:00
Regret to inform you but it appears the Carbonite Restore is corrupted. Do not know much about Carbonite. I would give them a call (since Carbonite is a paid service) and see if they can help you on this. It has to be Carbonite.
HairyFool
9 Posts
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October 28th, 2011 10:00
Carbonite is only a user files backup utility, not anything to do with the operating system or applications. As such it cannot corrupt the operating system to produce these sorts of symptoms as evidenced by the fact that the laptop will reboot.
It would appear that either the new disk has a problem when it gets warm or there is an intermittent (also possibly thermal) fault with the motherboard. In particular it would appear to be having issues with recovering from standby mode. As a test you could disable that in the power options while on mains and see if it still stops working.
bijobe1
16 Posts
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October 29th, 2011 07:00
Agree about Carbonite. My only concern was that a 'file' or 'folder', etc. was corrupted during the Carbonite back-up whichm, in turn, causes the 'restore' process to fail. Possibly a 'virus' etc. file was backed up and then the restore failed. Even certain user files can cause failure. However, will defer to you. If this is not the problem, have no idea.
JHB141
3 Posts
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November 2nd, 2011 19:00
Another twist to this issue: even though I had to keep rebooting because of the error message, eventually the carbonite restore completed, as it would resume where it left off. Since that has happened, I have had no more issues with the error message. The computer was on for 3 days, and did not generate the message, and came out of sleep just fine. Although this would lend some credibilty to the theory of the Carbonite being the problem, I wonder if once the restore was done, there was not enough disk activity to generate the suggested thermal problem if that was the issue. A computer service tech suggested that there may be some incompatibility with the Windows sleep function and Carbonite restore, which also makes sense. He had suggested that if the problem persisted to disable the sleep function and see if that cured the problem, but the restore finished before I had a chance to test that idea.
bijobe1
16 Posts
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November 3rd, 2011 06:00
Again, I believe carbonite was the problem, although will concede that it probably was not the sole reason, it was probably associated with something going on during back-up of Carbonite. Possibly (do not have or know anything about Carbonite) Carbonite could have been in midst of back-up and computer went into sleep mode. This normally does not cause a problem but could have associated with the problem. Just live with it and I would do nothing more unless it happens again. Probably a 1 in 1000 chance that it happened in the first place. Computers are a necessity but sometimes a pain.