Lingering shutdown problems, AOL problems after virus eliminated

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@GWyche wrote:

Hi,

 

The computer ( Win ME Dimension 4100 Pentium III ) has trouble shutting down, I have to maually close a number of applications by Cntl-Alt-Del one at a time, and often end up with hard kill ( press & hold off/on button).  Listed in the application box when pressing Cntl-Alt-Del to shutdown may ( but not always ) include:  Companion, Acsd, Rundll32, and msgsrv32-not responding.

 

I have just downloaded & run Norton antivirus, it found/quarantined Trojan.StartPage, which fixed several problems.

 

After eliminating Trojan, I attempted a system restore, but the last restore date is from June 2004, I don't know if the restore should be that old.  ( shouldn't the system restore be setting restore dates steadily? ).

 

Error messages before eliminating Trojan ( but haven't recurred since ) include:  Upon opening AOL, "Rundll32 has caused an error",  " Acsd error in ACSD.exe",  Acsd ahs caused an error in Kernel32.DLL".

 

Help?  Thanks,
Graham

 

This should be posted on the Windows XP forum, not a hardware forum.