Problem playing DVDs

How do I resolve jittery DVD display after installing PC Friendly software in Microsoft® Windows® 98, Windows Millennium Edition (Me), or Windows 2000\XP

Problem

When trying to watch a DVD, the display is jittering, shaking, or slightly pausing.

Discussion

This may occur when two different DVD decoding programs are loaded on the system.

Solution

Verify that PC Friendly is installed; if it is, uninstall it. Then, uninstall your Dell-provided DVD software. Finally, reinstall your Dell-provided DVD software.

Verify PC Friendly Is Installed

Verify that PC Friendly is installed on your computer by following the steps below:

Click the Start button, point to Settings, and then click Control Panel.
The Control Panel window appears.
Double-click the Add/Remove Programs icon.

If you see an entry listed for PC Friendly, you should uninstall the software and then re-install your DVD decoding software. Refer to the Uninstall PC Friendly section below.

If PC Friendly is not installed on your computer, you may wish to try reinstalling your DVD decoding software. Refer to the Uninstall Your DVD Software section below.
Uninstall PC Friendly

Click the Start button, point to Settings, and then click Control Panel.
The Control Panel window appears.
Double-click the Add/Remove Programs icon.
Double-click the entry for PC Friendly.
Follow the prompts to uninstall the software.
Test your DVD for jittering.
If the symptoms remain, proceed to the next section below.
Uninstall Your DVD Software

After uninstalling PC Friendly, it is important to uninstall your DVD software if the symptoms remain. To do this, perform the following steps:

Click the Start button, point to Settings, and then click Control Panel.
The Control Panel window appears.
Double-click the Add/Remove Programs icon.
Verify that your DVD software is listed:

Dimension™ and OptiPlex™ computers use the following DVD products:

WinDVD
Software CineMaster
Hardware CineMaster (version 1.2 and 3.0)

Inspiron™ and Latitude™ computers use the following DVD products:

Margi (DVD-to-Go)
Software CineMaster
WinDVD
Luxsonar


Double-click the entry and then follow the prompts to uninstall the DVD software.

Proceed to the next section below to reinstall your DVD software.
Install Your DVD Software

After uninstalling your DVD software, it is important to reinstall your original Dell-installed DVD software; do NOT reinstall the PC Friendly DVD software.



http://support.dell.com/us/en/kb/document.asp?DN=1047297



Message Edited on 04/07/02 03:21PM by kevinste

Hi Friend !!

i got the same same very same problem,
which u are facing, and i thought i got a Junk drive,

but ,it seems like a common problem now,

please let me know, if u were able to solve,
i will definitely try what Kevins telling,

Thanks.

Inspiron 8100, PIII, 1.13GHz,
15" SXGA 256mb RAM,
Samsung CDRW/DVD fixed drive,
WinXP Home Edition.

I updated the firmware on the drive, but it didn't help the problem. I also updated my video driver and that didn't help, either. I ran the Dell diagnostics CD and it said the drive failed the confidence test on the audio portion of the test. Not sure what that means, since I can play at least pre-recorded audio CDs in the drive. I haven't tried a burned audio CD yet.

My limited computer diagnostic skills are pretty well exhausted. I have experienced this problem with four different DVD software programs. I am about ready to call Dell. Maybe I have a faulty drive.

I have the same problem. Burns R+ disc ok, but stutters on playback. That disc plays ok in a Sony DVD player. Same happens for commercial DVD. Same for CDs

Dell has replaced DVD recorder twice - no help. Saw other forum messages that said reinstalling Dell Media Experience and Windows Pro OS

I need help...Jack