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April 18th, 2024 01:17

Remove DVD from XPS 2720 when keyboard button and display buttons do not work

XPS One 2720

XPS One 2720

Yes, I know the XPS One 2720 is beyond end of life...but it works wonderfully and remains a great back up desktop.  Except...I inserted a DVD, it plays but now the disk will not eject.  I used file manager, the keyboard button and the illuminated button on the display.  None worked.  There is no eject hole on the device that I can find.

I reached out to Dell support, and the advice was to buy a new computer.  Thanks, but I already did that.  This XPS is perfect for me to use as a back up for processing images and videos, or do I hoped.

Hoping somewhere out there some has had success in manually ejecting a DVD.  If not, I'll have to revert to brute force...but I'm neophyte techie so I may do more harm than good.  Or, I'll have to drop $100 to have a professional tech open it up.  The disk that is stuck is contains historic family info that I can not lose!

Hope help is out there somewhere!

Chris 

<Private data removed from public view. DELL-Admin>

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4.7K Posts

April 19th, 2024 22:29

If that is a slot drive, you may have to remove it from the system and then open it up to retrieve the disc.  It's time consuming but not that hard.

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