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December 22nd, 2011 08:00
replacing HD --> but can't boot from Diagnostics Utility CD !!!
I had to replace my HD due to failure but can't boot from the Diagnostics Utility CD that came with my Dell Studio XPS 435mt. After the F2/F12 option, no matter what choice I make in those, I get this error:
"No Diagnostics Utility Partition Identified" ... Hit any key continue
I have already set the CD/DVD to be the first bootable drive in F2 Bios setup and I tried the various choices in the F12 menu. Still I get the same error.
It doesn't make sense that the Bios (and/or the Dell tweaks) would continue to look for the Diagnostics Utility Partition (on the HD, which of course isn't in there anymore due to failure/replacement) - particularly when it is instructed to look at the CD/DVD first and I've got the original one for this machine !!
My wife and I are pretty computer savvy; we've tried a lot of options; searched forums, Dell manuals and more. What to do? The only thing we can think of is to try to recreate the image of the OS and Diagnostics Utility Partition on the new HD, from an existing/working machine, while putting that new HD as the secondary drive.
Sugggestions ?? Thanks !!
DellAlan


ieee488
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December 22nd, 2011 08:00
Why are you trying to boot from the Diagnostics Utility CD?
Generally that is done to determine if there is a hardware problem.
Just put in the Dell Windows CD and install Windows.
dellalan
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December 22nd, 2011 09:00
Good suggestion but I run into the same symptom/problem as listed if the new HD is in the machine. If I take out the HD and only have the CD/DVD then I can boot from it, whether I try from the original Dell/Vista version I had or the new Win 7 Ultimate I also have.
So the installation of a new HD is still blocking a prioritized boot from the CD/DVD, no matter what disk I have in the CD/DVD.
The one helpful thing about your post though, was to try confirm I can boot successfully from the CD/DVD wtihout a HD. So I know that part is working.
Now I still need to get past the (Bios?) (Dell?) (Other?) search for that non-existent partition - so that I can install Windows on the new HD and all other utilities and applications.
THANKS for your help! Any further suggestions?
ieee488
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December 22nd, 2011 12:00
Your problem is something I haven't come across before.
It sounds like you have a desktop PC. Perhaps check the cable connections.
osprey4
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December 22nd, 2011 13:00
Hi Dellalan,
Can you enter the BIOS?
dellalan
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December 23rd, 2011 20:00
I need more help... I had to set the project down temporarily... Now I'm back.
I managed to boot to Windows on the CD/DVD and tricking it by unconnecting the data cable to the new HD and (RIGHT) after the system went to load Windows from the CD I quickly plugged in the data cable to the new HD. That way the CD/DVD-based Windows managed to see the unformatted and unpartitioned disk. The first time I did this I waited too long and the Win boot didn't see any drive to install Windows into.
Now I still think I need to partition the drive so that the Diagnostics Utility can be installed there. It's not clear, even after extensive research on ehow.com, dell.com and a few other sites on how to recreate that thing.
So I'm going to keep reading until I find some clear instructions on how to recreate the appropriate diagnostics partition, get the software into it and be able to boot normal again.
I still don't understand why Dell has prevented me from simply booting normally from the CD/DVD with a Windows install disk on it. I've been a lifelong Dell consumer and this is pushing me to HP.
Thanks for your help.
osprey4
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December 24th, 2011 05:00
You don't need the diagnostic partition. The diagnostics can be just as easily run from a bootable CD or flash drive, so there's no need to put them on the hard drive.
However, I'm still a bit stumped why you can't boot to the Windows disc with the hard drive connected. You're sure the drive is good, right? Have you tried resetting BIOS defaults?
dellalan
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December 24th, 2011 08:00
Here's what I think fixed the issue. Once the partitions of the new HD were defined (but not necessarily even formatted), then the boot to the CD/DVD hosted Windows installation disk was successful without the physical hack of trying to attach a cable to the new HD. I'm guessing that the check for the Diagnostics Utility Partition (from whereever it emanated) had some internal cross-check that IF it found ANY partitions, even without its expected Diagnostics utilities, that it would proceed to the CD/DVD boot. I could not get it to do so with an unpartitioned disk in the machine normally hooked up to the data cable. That's very odd and wrong and Dell owes me a couple of days of pain for that IMHO. Anyways, I've now got Win installed and there's no special diagnostics utility partition nor indication the system is looking for it.
I'm still curious from what code and what physical location that search for the diagnostics utility partition comes from - but otherwise, here comes Christmas...
Many thanks Osprey4. I really appreciate the dialog.
Happy Holidays.
osprey4
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December 24th, 2011 11:00
I'm as baffled as you are. There is nowhere in the BIOS that the system tries to point to a diagnostic partition on the hard drive that I'm aware of. Anyway...
Merry Christmas!