Reseating optical drive?

Question

Hello, I am having problems with the DVD drive on my Inspiron 640m Core 2 Duo Processor T5600. DVDs are recognised but when I try to play them I get a black screen and nothing happens. When I try play them in WMP it tells me there is a copyright problem. I am still in warranty (I think) so I contacted Dell support. They have told me to 'reseat the drive' using this link: http://support.euro.dell.com/support/edocs/systems/ins640m/en/SM/opdrive.htm#wp1035371 I am not sure how to do this--I should point out my computer skills are pretty basic :( Does it involve taking apart my laptop??

bacillus · Answer

could you check under properties of your drive in device manager to see that you have the correct region set for your drive.

Alex94 · Answer

Hey, thanks for replying. My laptop is not currently with me but I'm pretty sure the region is set to Europe, I don't know how it would have changed--I've only ever watched region 2 DVDs on it and last week it worked fine. Also it hasn't been damaged, dropped, etc. One thing I noticed last night, I was double checking to see if Windows XP recognised the DVD, and it did, but when I double clicked on the DVD title the files displayed ended in either .BUP, .IFO and .VOB. It told me Windows could not recognise the file type.

Alex94 · Answer

EDIT: I have been told my optical drive is being replaced so here's hoping this solves the problem. I personally doubt it will because if it was the drive that was faulty, how would DVDs have worked up until now? Anyway thanks for your help.

Storage, Drives & Media

Reseating optical drive?

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