SAMSUNG CD/RW/DVD not recognizing disk in drive D:

Question

I am unable to get my CD/RW/DVD drive to work in the CD-ROM read or write modes. It displays the following: Please insert CD rom in drive D:. It does play DVD's; but cannot understand why it does not work. A new CD/RW/DVD drive was installed 4 days ago and performed Ok for 2 of those days.
DELL SUPPORT is unable to solve this problem.
Does anyone have a solution for me to try?

PIXYDEE · Answer

A lot of us are having the same problem. Mine has bee out for 2 weeks now, and Istill have not been able to get it working again. I'm afraid it will probably need to be replaced. :0 (

ZAMER · Answer

HELLO THIS IS ZAMER! I HAVE THE SAME PROBLEM, IF YOU GET ANY SOLUTION LET ME KNOW. THANKS ZAMER

vino1 · Answer

Have the same problem. I downloaded some file to create a "flash" fix. It didn't work. The "roxio" 5.3 deal didn't fix it either. I can't play audio CD's or recognize them. Wish Dell would find a solution.

NDN_COMP_USER · Answer

I am having trouble with my dvd player, a Samsung DVD-rom SD-616T. When
I go to play a dvd a message that says "Please insert a disc into drive
E:" comes up, the dvd-rom is unable to recognize the dvd even though there is one in the drive. I used to be able to play dvd's on it so I know it can work. I can use an install cd-rom and audio cd's on this drive so the drive does work. The version of PowerDVD is supposed
to be version 4.0.11, that's what the install cd reads, but it's not that version. It's actually a
different version than what the cd says. I have run a system diagnostic
and the log shows it as version : 3.00.1408 so it's not what the cd says
it is. I suggest people do a system diagnostic check and check to see what version the diagnostic log comes up with. The powerdvd install cd is labeled wrong with mine and it might be with yours too.

How do you do a system diagnostic? Go to start/all programs/system diagnostic. click the "diagnostic" button and then running through the entire process, then at the end it will come up with an option to view log. View this log and under "player info" you will find the version #, check against the install cd. I did this and the version on the install cd didn't match what the diagnostic read as. This may be what is wrong with the dvd not recognizing dvd's. I don't know what to do after this as I am now caught up trying to get Dell to correct this mess. Cyberlink never even answered my many e-mails. I will update this thread as I get whatever solution Dell gives to solve this error.

Storage, Drives & Media

SAMSUNG CD/RW/DVD not recognizing disk in drive D:

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