Samsung DVD ROM Problem

Hi

Can anyone help me solve why my Samsung SD-616E DVD ROM drive no longer recognises CD's or DVD's. This runs on channel 0 linked to a NEC DVD +-RW ND-3450A on channel 1 (this works fine). I've checked all the cables, downloaded the latest driver,run the Dell diagnostics tests (this gives the following message error 0F00:136C, Msg: IDE device failed). The tray opens & closes without any problem. The green light appears on start up, when a disc is inserted it makes a noise then stops. In My Computer if I right click on the drive it tells me to insert a disc. In device manager it says that there is no problem with the device.

 

Please Help !

 

John

 

General Information Computer Model Dimension 4700, BIOS Vendor Dell Inc.BIOS Version A05BIOS Date 11-23-04

Windows Version  Microsoft Windows XP Home Edition

Processor ManufacturerIntel(R) Pentium(R) 4 CPU 3.00GHz Clock Speed3GHz Manufacturer Intel(R) Pentium(R) 4 CPU 3.00GHz Clock Speed3GHz

Processor Clock Speed 3GHz Clock Speed 3GHz

Memory Available Memory  27.46 %Page File Size  1537.8Mb Available Page File 47.41 %Virtual Memory 2047.8Mb Available Virtual Memory 98.02 % Memory Slot 1 [CHANNEL A DIMM 0] 256Mb Memory Slot 2 [CHANNEL B DIMM 0] 256Mb

Memory Memory Slot 1 [CHANNEL A DIMM 0] 256Mb Memory Slot 2 [CHANNEL B DIMM 0] 256Mb

Network Card AdaptersIntel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport Bluetooth LAN Access Server Driver - Packet Scheduler Miniport2Wire 802.11g USB Wireless LAN Card #2 - Packet Scheduler Miniport

Storage Drive Type Drive Size Total Available Space Used SpaceC:NTFS145.4Gb121.0Gb24.41GbF:FAT0.068Gb0.061Gb0.007GbG:FAT323.493Gb1.554Gb1.939Gb

Storage

Hardware Type Description DVD/CD-ROM Drives SAMSUNG DVD-ROM SD-616E_NEC DVD+-RW ND-3450A

Disk Drives WDC WD1600JD-75HBB0 149.0Gb Display Adapters RADEON X300 Series 128Mb RADEON X300 Series Secondary 128Mb Floppy Disk Drives (Standard floppy disk drives) Floppy disk drive IDE ATA/ATAPI ControllersIntel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266FPrimary IDE ChannelIntel(R) 82801FB Ultra ATA Storage Controllers - 2651Primary IDE ChannelSound DevicesUnimodem Half-Duplex Audio DeviceSoundMAX Integrated Digital AudioBluetooth AudioUSB ControllersIntel(R) 82801FB/FBM USB Universal Host Controller - 2658Intel(R) 82801FB/FBM USB Universal Host Controller - 2659Intel(R) 82801FB/FBM USB Universal Host Controller - 265AIntel(R) 82801FB/FBM USB Universal Host Controller - 265BIntel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

Software Name VersionAdobe Bridge 1.0001.000.003ABBYY FineReader 5.0 Sprint Plus5.0.0.3262G5a922EN1.0.0.0Sony Ericsson OCS0.0.95WebFldrs XP9.50.7523Sonic RecordNow!7.3Nero 7 Demo7.00.1461Camera Window4.1.1Belkin Bluetooth Software3.0.1.912Sonic Update Manager2.9Internet Explorer Default Page1.00.03Jasc Paint Shop Pro 8 Dell Edition8.10.0000McAfee Shredder1.00.0000MSXML 4.0 SP2 (KB925672)4.20.9839.0Intel(R) PROSafe for Wired Connections8.00.0005Sonic DLA4.95CIG1.2.2Sonic MyDVD5.3.0Adobe Photoshop CS29.0PC Suite0.1.105Adobe Reader 7.0.87.0.8Jasc Paint Shop Photo Album4.0.4Adobe Stock Photos 1.0001.000.000Sony Ericsson Sync Station0.1.108CapMan0.0.108AutoCAD 2006 - English16.2.54.10Adobe Help Center 1.0001.000.000Java 2 Runtime Environment, SE v1.4.2_031.4.2_03Microsoft Works 7.007.02.0620Microsoft Office XP Professional with FrontPage10.0.6626.0Windows Genuine Advantage v1.3.0254.01.3.0254.0MSN Messenger 7.57.5.0311.0PhotoStitch3.1.10Dell System Restore2.00.0000Dell Driver Reset Tool1.02.0000RemoteCapture 2.7.22.7.2Microsoft .NET Framework 1.11.1.4322File Viewer Utility 1.2.21.2.2Easy CD & DVD Creator 66.00.0000Intel(R) PROSet for Wired Connections8.00.5000McAfee Shredder1.00.0000

Software