Scanner Device Driver Not Found

Question

I hope someone could help figured this one out.

i have a Hewlett Packard ScanJet 6300C SCSI scanner, which is connected to my Dell OptiPlex Gx1p computer running Windows 2000 Professional. It was working all right agout two years ago when first installed until now it isn't working due to a device driver not found. It may have something to do with Microsoft Windows SP1, SP2, SP3, and/or SP4. The error I am getting when trying to load my device driver reads as follow: system root\system32\drivers\scsican.sys device driver could not be loaded. Error status was 0x0000034.

I have tried various sites on the web sites - included Hewlett Packard - to see if there was any clue to this problem I am having. So far no such luck. I even try to work around my Registry with no results. I would appreciate anyone whou could help figured out why i cannot load my scsican.sys device driver. Thanks!!

KRR

speedstep · Answer

http://h20180.www2.hp.com/apps/Nav?h_product=hpscanjet625287&h_lang=en&h_tool=prodhomes&h_cc=us&cc=us

Select your product

» hp scanjet 6300c scanner

» hp scanjet 6300cse scanner

» hp scanjet 6300cxi scanner

100 Meg file. And may the maker have mercy on your soul if you are using a 56k modem.

Operating system(s): Microsoft Windows 2000,
Microsoft Windows 95, Microsoft Windows 98,
Microsoft Windows ME, Microsoft Windows NT 4.0,
Microsoft Windows XP

Download file size: 95.27 MB

Release Date: 2001-12-11 Version: 2.03

Description:
This is the complete scanning software for the
6300c/6350c/6390c series of scanners. This download
does not contain any third-party software.
NOTE: Due to the size of the download and the time
it would take, HP recommends ordering the CD-ROM
version rather than downloading the Web version
of the driver without broadband
(Cable, DSL, T1, or equivalent) Internet access.

http://h20015.www2.hp.com/en/softwareDownloadIndex.jhtml?reg=&cc=us&softitem=sj675en&prodId=hpscanjet618413&lc=en&plc=&sw_lang=en&pagetype=software

ftp://ftp.hp.com/pub/scanners/software/sj675en.exe

Message Edited by SpeedStep on 12-21-2003 08:57 PM

KRR1 · Answer

Thanks for replying, but I guest it's my fault for not being a bit more forwording. I already have the CD for my Scanjet scanner, but it's just that I am extremely frustrated as to know why my scsiscan.sys cannot be loaded. I went through this process several times and even found the system file in the CD - it just still refused to load it. Any reason why it won't? I sure would appreciate if you can help out on that.

KRR

speedstep · Answer

Login as the Local Administrator and Remove the scanner then reboot and login as local Administrator and RE-INSTALL as local Administrator.

KRR1 · Answer

Hello SpeedStep

Thanks for trying to help out. Let me assured you that i did log in as Local Administrator. This administrator is nothing new to me as I have gone through this Administrator many times in formal employment. However, i did finally discovered why i couldn't load the scsican.sys, and I thought I would pass this along in case others may run into similar situation, or perhaps you already know about it.

what started was during the search for new hardware the Wizard was looking for the scsican.sys in the defaulted folder - C:\WNNT\DriverCache\i386. that location shows the folder was "blank" as the eyes can see it, and therefore could not loaded. In that affect, I manually had the Wizard look for the file in my CD, which is where the scsiscan.sys file is located. after several repeating attempt to loat it - it failed. After I read your forum, i decided to check into my Explorer.exe and find out what was it the Wizard couldn't find. To my amazement I didn't realize there was a Zip drivers file sitting in my folder - uncompressed. After i uncompressed the file I finally found the scsican.sys drive file i was looking for, and extracted it. I then again ran the search for hardware Wizard again, and this time it found the scsiscan.sys file in the defaulted folder, and now my scanner is up and running.

I got to wonder if Microsoft would have don better when using the Wizard, which doesn't seem to work well with Zip files.

KRR

Storage, Drives & Media

Scanner Device Driver Not Found

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