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4425
May 5th, 2008 20:00
Unable to write DVDs
I have a Dell E520 with 2 CD/DVD drives one of which is supposed to be a DVD burner. When I try to use the TSSTCorpCDRWDVD TS-H493A drive to backup data files on DVD it seems to ignore the prescence of the disk and says "please insert a disk into drive E". I get that message while in Windows Explorer or if I am attempting the burn process from Nero.
I'm using new Memorex DVD-RW banks. The drive seems to work OK writing CD-RW and plays back movie DVDs. This is my 1st attempt to write DVDs.
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Skybird
10.9K Posts
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May 5th, 2008 21:00
The TSST TS-H493A is a CDRW/DVD-ROM Drive. It is not a DVD Burner. It can
read CD and DVD media, but can only write to CD media. It cannot write to
DVD media. User's guide is here ..............
http://support.dell.com/support/edocs/storage/P127838/en/index.htm
LarCrow
10 Posts
0
May 5th, 2008 21:00
LarCrow
10 Posts
0
May 5th, 2008 21:00
Thanks, I was afraid that might be the case. The designation is not too clear especially to the untrained eye. It's unfortunate XP couldn't have been a little more explicit about why it was rejecting the disk. I also made a bad assumption that a Dell 521 that I bought subsequent to the 520, but that is currently in another state, and that I have been able to write DVD's on, had the same drives. Apparently that is not the case.
Thanks again.