Windows won't start

Question

Just received a replacement XPS600 (the first one, which I am sending back, had two problems: the error messaje Run DLLEntry, which I recently fixed thanks to this board, and inconsistent Windows startup). WELL, this second XPS600 had the same two problems! Like I said, the error message I was able to fix. The second worrying problem is: When I first turn on the computer I see the Dell Logo and then all I get is a dark-blue screen with a blinking cursor in the upper left corner of the screen. And Windows does not start. It takes one or two additional reboots to get to the Windows screen and then the computer works fine. Have you had a similar problem? I wanted to get some feedback before I embark in my two-hour chat with tech support people who could not figure out the DLLEntry error fix. Any suggestions? I may end up sending this one back again, since I have only had it for two days!!

mrpres1776 · Answer

I had a similar problem upon arrival of my XPS 600 in December - - it seems to surround the front USB jacks... When I have an ipod or a gamepad controller plugged in the front USBs, I can't reboot. I get the same screen with a blinking cursor...

I've read the boards and have tried all sorts of fixes... I went into the bios and disabled the boot option from a USB - - but no luck... Until a fix comes along, I've just been sire to unplug my USB devices prior to attempting a re-boot.

Good luck fixing your issue - - try unplugging all items from the front USBs and/or disabling the 'boot from USB' option in the bios.

Chuck

Poag · Answer

Well, I guess it is more complicated than that... I had no devices plugged into the front USBs. I spent three hours with tech support two nights ago. We re-installed the OS, drivers, etc, etc. and the booting problem was solved. BUT, the RunDLL error re-appearedas as soon as the AIO 964 Printer was plugged and installed . I again deleted the value mentioned in this forum but other weird errors appeared. Not being very computer-knowledgeable I ran out of patience yesterday. Today I sent the entire system back. Quite disappointing because when the 600 worked it really worked well... After trying TWO CPUs I had to expect a reliable system. I own a Dimension XPS T700r bought in 1998, that worked flawlessly from day one and has survived viruses, clean-ups, etc. I had expected the same, and now I don't know if I should stick with Dell. Perhaps I should try the XPS 400? Any feedback?
Thanks,

busymama2427 · Answer

Boy I am going throught the same exact problems as you are,But I was on the phone for 6 hours. Not Fun.. If you happen to get anywhere please let me know. I will do the same for you

Poag · Answer

I managed to return both defective towers and the entire system on days 20 and 21 after the order date. Dell is preparing to issue a refund.
The sad part is, I had such a good experience with my old Dimension that now I am planning to order a Dimension 9510 with dual-core processor.
Any experience out there with the 9510? Any feedback will be appreciated.

abeaniefan · Answer

I just bought a Dimension 9150. According to Dell a Dimension 9150 is actually a XPS system.

I got mine last week and I am already sending it back. It does not start (boot up). I get to the BIOS loading screen and it freezes. I spent almost an hour on the phone with support to no avail.

Poag · Answer

Yes, I meant 9150... You are having the same problem I had with TWO XPS600s!

Is it true that Dell expects you to pay for the S+H of a DEFECTIVE computer you are returning? I really thought it was a joke.

So what I am going to buy then...?

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Windows won't start

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