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1 Rookie
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July 18th, 2020 15:00
Cannot update SupportAssist
I use the Dell XPS 15 9570 and when I open Dell SupportAssist, I am getting a message that there is an update available for the application. When I click to run the update, it just stays there and never updates. I let it run for hours and hours....
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garioch7
7 Practitioner
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315 Posts
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July 19th, 2020 04:00
@Miker5897
Have you tried disabling your anti-virus/anti-malware applications? Some of these apps, including McAfee, interfere with SupportAssist launching, updating, and scanning hardware.
I hope this helps. Have a great day.
Regards,
-Phil
Sudarsanan Kesavan
1 Rookie
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28 Posts
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July 20th, 2020 00:00
Hi @Miker5897,
Can you please uninstall SupportAssist from Control panel, restart your computer and try installing SupportAssist from here (Dell SupportAssist for PCs)?