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March 11th, 2024 02:42

Dell Support Assist increasing high computation usage and causing severe instability in Windows 11

Recently, I did a clean installation of Windows 11, kept all drivers and applications properly updated, ran several scans using Support Assist, however, lately, looking at the Windows 11 Task Manager, I have noticed an extremely high amount of computing usage of the Dell Support Assist Service and, in fact, I even avoided manually installing any Alienware programs -- although they are needed -- because, in the past, I noticed that the Alienware Support Assist Remediation service kept reporting failures, as if it was conflicting with the service from Dell, with the same name "Support Assist".

I'm doing some tests, restarting the service when there are failures, instead of starting the registered program and, apparently, the exacerbated use of computing "magically disappeared", which reached 98% of RAM use, given that I have 32GB of capacity total and almost 30% CPU usage, given that I have 8 cores and 16 logical processors, in the I7-11800H version.

I wanted to use Alienware more than Dell, honestly, but given my use for over 2 years, I was scared and wary of going back to using Alienware programs, as the reason for this last clean install of Windows 11, it was due to an extremely terrible BSOD, caused by the conflict between a Windows 11 update and an Intel update, for the "Killer" network card driver.

I would like help with these two questions:

1. Solve Dell Support Assist high consumption issue or fix it.
2. Resolve the conflict, if any, between Dell, Alienware and Windows 11.

5 Practitioner

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5K Posts

March 11th, 2024 04:00

Uninstall the Dell Support Assist.  If you know how to install Windows and update drivers, you don't need it.

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March 11th, 2024 16:01

@Chino de Oro​ Yes, I preferred to disable Dell and Alienware Support Assist services when I started facing these problems, as it was causing a lot of problems. The thing is, I'm scared to even download the drivers from the official website and give some feedback, since not even Windows escapes updates that screw up your machine x.x

5 Practitioner

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5K Posts

March 11th, 2024 17:29

When your machine is running well, there is no need to download or update anything.  Then, there is nothing to worry about, just enjoy your system.  Windows operating system would decide to update what it deems necessary and you will be prompt to restart machine.  Any drivers that is not working well, you can always go to Device Managers and perform a driver rollback.

The only watchout is BIOS update.  If you disable the capsule UEFI update function in BIOS settings, Microsoft can not push any BIOS update automatically.

1 Message

March 11th, 2024 19:51

I have this problem too. In my company, there are two different devices: a Desktop PC and a laptop. Both with high temperature and RAM over 98%.

I tried uninstalling all Dell programs and the devices returned to normal.

5 Practitioner

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2.4K Posts

March 13th, 2024 04:46

Disable Automated Hardware scans. 

Memory scan takes a lot of time, every time it's interrupted it does it again on the next reboot.

Go to the settings icon and turn off scheduled scans.

 

 

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May 9th, 2024 18:52

I have over 300 Dells at work so I was starting to leave the Dell support assist on them so it could auto update the bios because it's impossible for me to touch each one every 3 months that dell puts a *Critcal* update out.  I don't trust Microsoft to install the correct bios/ drivers updates.  I have been noticing it being a resource hog so now I will have to remove it and leave the computers unprotected from future bios updates :(

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