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February 10th, 2024 17:38

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Dell Support Assist won't log in.

XPS 8960

XPS 8960

I have installed the latest version of Dell Support Assist (4.0.0.51819) and it runs fine, but I cannot sign in. Logging in with my Dell account consistently prompts "We are working on signing you in" then fails with the error "We ran into a problem. Something went wrong and we couldn't load your contact information. Would you like to try again?"

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April 30th, 2024 04:16

Error Logging into SupportAssist - SOLVED

Problem solved with not being able to log into SupportAssist:  Go to your Dell Account online (website) and log in.  Then under Account Settings on left, click on Profile Settings, next click on Edit Profile under Profile in center of page.  If you have 2-step verification set up you will need to add code sent to you via email or phone.  After logging in you will need to add your name (first & last).  Once this is done, go back to support assist and login and that's it..  It worked for me.   Hope this helps!

(edited)

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May 5th, 2024 14:12

@MsFine​ That was the fix!!  Can log in now.

Thanx. 

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20 Posts

May 7th, 2024 16:53

@rschislr​ You are welcome!

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May 11th, 2024 14:17

@MsFine​ Thanks for the tip. Updating the profile on the Dell website has worked. Dell's two-step verification system is a nightmare, though. This concerns the website account and even this forum. The OTP codes are sent by mail, which arrives with a delay, sometimes few hours later, by which time code would have expired. There is no option to opt-out from the two-step verification process, or change it to an SMS verification. Neither is there a "trust this machine" option, which would eliminate the need for the two stage verification, until cookies are cleared. It's not a complaint about the two-step verification, but about the way it has been implemented.

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23-05-2024 20:07 PM

@MaCay​ You are welcome!

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