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1 Message
2
3109
July 17th, 2018 01:00
Dell Support Assistant not working
The version of Dell Support Assist is 2.2.2.7; it is the latest version. I recently installed the latest Windows Update and now the application opens. The Scan Hardware task does not work. I click on Run Now, it displays "Preparing for hardware test ....", then it states an error has occured
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Gamer5
1 Message
0
July 18th, 2018 11:00
I have the same problem. I tried closing the program and restarting the scan a few more times, but the same thing happened. Also, I had trouble installing some driver software from SupportAssist. I downloaded the driver software from Dell.com and it seemed to work.
SandyHilyer
1 Message
0
July 18th, 2018 22:00
I am having the same problem.
mmmxxx
4 Posts
0
July 28th, 2018 09:00
I am having the same problem. Hardware test not working.
NuanceMeaning
1 Message
1
August 14th, 2018 09:00
I am experiencing the same problem. Using v. 2.2.3.2
Other processes (Clean Files, Tune Performance, and Optimize Network) all run OK. But Scan Hardware sits at the "Preparing" stage until it times out.
Get Drivers & Downloads does successfully scan and offer updates, but when I tried to install the update it 'Failed'. I'll try to update from Dell.com per Gamer5's recommendation.
JTS4963
19 Posts
0
September 26th, 2018 05:00
I'm having the same problem with v2.2.3.2. Hangs at 0%.