Hi,

have you seen this post from @jbilinski already?

SupportAssist - Hardware scan stuck at 0% v3.1.0.142

If it's solved then, fine. Otherwise please let us know what kind of system your using, is it an Inspiron, Vostro, Latitude or anything else?

Thanks
Stefan

I have the Inspiron 5675 and I have been trying to run SupportAssist (version 3.2) for the last 2 weeks. It gets stuck at 0 for hardware scanning. Don't know what I should do. Please advise.

Hi luckyny7,

have you tried this:

SupportAssist - Hardware scan stuck at 0% v3.1.0.142

I know you said you're running 3.2 but I would say it's still worth a shot.

Cheers
Stefan

luckyny7,

Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

What kind of response is that from support.  Provide specific guidance with steps for correction - your response is not helping.

Mine has pretty much been broken the entire year i've owned my Alienware 15 R3. Dont expect it to ever get fixed tbh.