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January 24th, 2023 01:00

DellSupportAssistRemedationService.exe makes my pc crash

Alienware Aurora R11

Alienware Aurora R11

Hello,

Its been 2 week since i had this issue, i just reset the pc to factory settings via supportassist os recovery, but the problem still persist, here is the event viewer log:

Faulting application name: DellSupportAssistRemedationService.exe, version: 5.5.5.16206, time stamp: 0xb967aa8a
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22
Exception code: 0xe0434352
Fault offset: 0x000000000002cd29
Faulting process id: 0x13f0
Faulting application start time: 0x01d92fca1a024b03
Faulting application path: C:\Program Files\Dell\SARemediation\agent\DellSupportAssistRemedationService.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: beba81c4-ac87-4867-aad9-5d35e64bc644
Faulting package full name:
Faulting package-relative application ID:

it even makes my PC crash, i already tried;

- sfc scan

- DISM

- preboot advanced hardware testing via supportassist os recovery

- reset windows to factory settings via supportassist os recovery

everything working great, i can run supportassist BUT downloading driver always error but the rest of the feature is working perfectly fine.

1. should i reinstall supportassist? 

2. if i uninstall supportassist will i still be able to access supportassist os recovery on preboot?

3. where i can find the alienware one?, the only available is the dell supportassist not the alienware one.

any answers would be appreciated, thanks!

 

2 Intern

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185 Posts

January 24th, 2023 02:00

I had a similar problem Alienware OS recovery Tool caused my system to completely crash during recovery. The recovery got stuck and that's when I understood that it was wrong. The solution was to visit the Microsoft site, where I created a USB boot key. I installed a clean Win10 and then slowly downloaded all the necessary programs from Dell. I haven't had any problems since then! I will never use Alienware OS recovery Tool again !!!

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