G15 5511, SA using all my RAM

SupportAssist is scheduled to run Hardware scan automatically in background. 

These tests include memory Test as well. 

The taskbar screen shot you have shared indicate that SupportAssist is doing a memory test.  Out of all the tests it does, Memory and Hard drive Takes most time. 

Open Support Assist >  Settings (top right side gear) > Schedule Scan

Either turn it off or set a site when machine is not being used by you. 

Thanks I found the schedule

Is there a way to prevent this when i'm using my pc (especially when gaming or watching a movie) ?

Stop scheduled scans completely  Uncheck the box I have highlighted in my snapshot 

Now it wont to automated scan at all. 

I run them myself once in a month by clicking Run All on SupportAssist home screen 

I will do the same.

Thanks

@XPS_Man​ using all ram doesnt sound like background...

My fix: uninstall support assist, DO NOT install ever again, or if badly needed, uninstall immediately after use. Caused more damage than help.

@Smuis​ This happens when it's doing memory diagnostics. 

It puts RAM under stress and that's when memory usage reaches almost 100% 

Anyways, stop scheduled scans, thats an option in settings now. 

This is not memory diagnostics. This is the textbook definition of a badly written, memory leaking app written by underpaid devs.

I had the same problem, I just uninstalled every Dell thing and I'm back to a usable laptop.

I used to think Dell and HP were the only Laptop manufacturers without so much crippling  and bad support. I now know I was wrong about Dell, not sure about HP.

FIX YOUR  manufacturers!

Same problem. I'm already a heavy RAM user, so suddenly having my 16GB machine brought to a crawl due to 'scheduled memory scans' is very noticeable - and unacceptable. Have now uninstalled SA completely.

What an absurd solution to be implemented by default. I dread to think what the impact is for someone with 8GB or less. 

Same problem also here, the "SupportAssistAgent" process is taking 22gb of ram out of 32gb, I have the laptop powered on for about the 5 hour but the scan did not complete, the situation is the same also after the restart of the PC.

Is really the scan taking so much resources and time? Or it is another problem? *coff* memory leak *coff*.

The only thing sure about this situation is that I cannot use the laptop even for simple operations.

SupportAssist, which used to be fine, has now started to consume 98% Memory and nearly the same CPU, causing everything else to crash. How ironic.

Killing the process in task manager allowed me to open a browser (I couldn't before, because there was not enough memory) so I can log this complaint. <Profanity is never allowed on our Forum. DELL-Admin> guys?

UNINSTALL!!!  Irresponsible useless cowboys. These hooligans should be apologising and rushing out fixes!!!