I cannot do a hardware scan in the supportAsist application or the hardware quick scan to scan my hardware without an error message

HI how is it going.  I was wanting to now if I could ask a question.  Today I went into SupportAssist on my laptop to make sure that Dell SupportAssist had downloaded all the latested drivers and that it had downloaded the latested recovery plugin that was on the dell support site the driver was for April 16, 2025.  So I checked and it had done a download today but I was not sure what download it had done yesterday.  So I decided to do a full scan in the Dell support Assist app on my laptop.  So the full scan started at checking for updates then the scan continued down the line then the scan started to scan my hardware.  The circle kept going around the first time then eventually it said with an error that their was an error with a yellow triangle hardware scan could not be completed then a long with the error message it said restart your computer.  So I restarted my dell laptop.  Then I tried the same hardware scan in the dell supportAssist app witch is on my laptop.  But again the hardware scan hung again and would not complete it would just come up with a error message and say restart your computer.  I did this twice.  

So I I went into apps in windows 11 and uninstalled all the dell supportAssist App and the other stuff that came with Support Assist like the dell supportAssist dell update plugin.  So I reinstalled Dell support Assist and tried the hardware test again and I got the same error message.  So then I went to the dell support homepage and scanned for drivers.  When the scan was done it could not find any drivers and my computer was up to date.

So I went to scan hardware.  Did a quick hardware scan.  The scan would start and only get to 11% percent and then an error message would come up saying.  Test could not be completed because of an error.

So then I went to advanced troubleshooting to see if it could identify any issues with my hardware.  So I did a full scan.  The Dell supportAssist window would popup quick and disappear and then the full custom scan would start and it would be going but all of a sudden when it got to 20% percent then an error message would come up saying Report Unavailable this test could not be completed because of an error.  I have not done a hardware scan though Dell supportAssist for a long time through the dell supportAssist app or on the dell support site in a long while.

here are some screenshots

Windows 11 home edition

64 bit operating system