You can uncheck the SupportAssist notification from SupportAssist UI.
Go to settings > Notification
Well, yes, I could, and may just do that. But, I'd miss other notifications. The more I work with SupportAssist and Dell Help and Support, I see that it is not a very good program. For instance, beside the issue of this post, whenever I go to SupportAssist, it asks me to register. I registered the first day I turned on this machine, and a few more times. Dell knows I have this machine, because SupportAssist (besides telling me to register over and over), tells me (correctly) that my warranty has expired. Also, this machine is registered in MyProducts.
I've been with Dell for 20 years, and these remote 'assist' apps have never worked correctly.
If you have been completed your profile properly then you won't get the complete profile message again and again.
Currently SupportAssist is working very prominently on field, as it is software and all software has some bugs and enhancement, team is already working on those areas.
As you were part of DELL family earlier then you must have seen the progress of Dell remote 'assist' app.
Sorry, but this response just does not cut it. Dell is no small company where you could accept statements like "We are already working at it, see the progress we have achieved." This message is nagging me constantly, and I just can't turn it off either. It even asked me whether I want to disable this notification. And of course, I told the program to not bug me any further. To no avail. This message just keeps popping up. It is so annoying. I am about to remove all of this Dell bloatware at once.
I'm afraid I'm in agreement with pegnose. I followed those same steps yesterday, but the notification is still popping up. I wouldn't mind running the optimizer every now and then, but it always crashes during the second of the six checks. That should not be happening, especially since this is a brand new Dell computer that was set up by the Microsoft Store.
I get the same behavior. It started popping up every day. And crashes on the 2nd test most of the time. I am expired too. And they want an arm and leg to upgrade. I wouldn't mind running once a month or ?
Add me to the list of folks who has the same problem with the Optimize tool crashing on the second step. I've only once been able to get it to run in the past 8 weeks, and if I knew how to replicate that feat, I would publish it, but it must have been dumb luck based on the similar experiences of others.
I want the program to work the way it used to. It is set up to run monthly and it should, now it tries to run daily. I either turn off notifications where it doesn't run at all, or I get the notifications daily.
Add me to the above list. I've been searching for a way to stop the daily nagging without compromising alerts altogether, and haven't found one. I suspect it's because I don't run the entire battery, preferring to clean manually.
I keep getting that dialogue box too but when I click on it to start nothing happens every time the message pops up. I thought that maybe there was something wrong with the Support Assistant so I tired downloading it again but I would get an error message and would not download. I have not tried this for weeks with no success. Does anyone know how I can get the SA to download so I can use it. My Dell is a couple of months old Inspiron 17 laptop 5000 series.
Add me to the list of people very unhappy with this bug. I unchecked the notifications in SupportAssist... we'll see if that gets rid of this stupid notification. This is the sort of **bleep** that is just infuriating. The "optimize" app is mostly garbage anyhow.. I sure as **bleep** don't need to be seeing it daily on my brand new very expensive laptop. I am on the verge of completely uninstalling this junk bloatware... I see Dell Precision Optimizer Application and Dell SupportAssist in "progams and features" Wondering which or both are necessary to get rod of this annoyance?
I have this problem, too-- along with trying to jump thru hoops even to post this msg., and "login". I thought that optimization meant to defrag harddrive a la Microsoft? I had already done that. But true, my battery has recently failed, so perhaps things are "off". I am running my PC, anyway, until something else goes wrong. The fan was loud for a few days... now, it's OK. Watchful waiting. I have an old Inspiron 1300 series. But I keep getting that msg. Weird. I thought, however, it came from Microsoft, re: Win 10-- until I did a search on this! How does Dell optimization differ from MS optimization, which means to defrag HD?
It is sad that DELL has not responded to so many DELL users who are crying loud with this issue. I am having a little different issue. I get the notification to optimize my PC and when I click OK, it runs for a while and then says, it could not optimize without giving me any error message, so that I can research and fix it.
I have been DELL customer since 30 years and DELL's outsourced customer support team has not done a good job to help it's US based customers. It is all about the money when it comes to getting any support.
DELL-Nikhil K
5 Practitioner
•
206 Posts
0
August 5th, 2018 21:00
Hi blindmelonball
You can uncheck the SupportAssist notification from SupportAssist UI.
Go to settings > Notification
1 Attachment
Capture.JPG
blindmelonball
1 Rookie
•
48 Posts
0
August 7th, 2018 16:00
Well, yes, I could, and may just do that. But, I'd miss other notifications. The more I work with SupportAssist and Dell Help and Support, I see that it is not a very good program. For instance, beside the issue of this post, whenever I go to SupportAssist, it asks me to register. I registered the first day I turned on this machine, and a few more times. Dell knows I have this machine, because SupportAssist (besides telling me to register over and over), tells me (correctly) that my warranty has expired. Also, this machine is registered in MyProducts.
I've been with Dell for 20 years, and these remote 'assist' apps have never worked correctly.
Thanks for the reply.
DELL-Nikhil K
5 Practitioner
•
206 Posts
0
August 7th, 2018 23:00
Hi blindmelonball,
If you have been completed your profile properly then you won't get the complete profile message again and again.
Currently SupportAssist is working very prominently on field, as it is software and all software has some bugs and enhancement, team is already working on those areas.
As you were part of DELL family earlier then you must have seen the progress of Dell remote 'assist' app.
Thanks
DELL-Nikhil K
pegnose
5 Posts
3
August 26th, 2018 02:00
Sorry, but this response just does not cut it. Dell is no small company where you could accept statements like "We are already working at it, see the progress we have achieved." This message is nagging me constantly, and I just can't turn it off either. It even asked me whether I want to disable this notification. And of course, I told the program to not bug me any further. To no avail. This message just keeps popping up. It is so annoying. I am about to remove all of this Dell bloatware at once.
AnnoyedInSanFran
1 Message
3
September 21st, 2018 21:00
I'm afraid I'm in agreement with pegnose. I followed those same steps yesterday, but the notification is still popping up. I wouldn't mind running the optimizer every now and then, but it always crashes during the second of the six checks. That should not be happening, especially since this is a brand new Dell computer that was set up by the Microsoft Store.
rexmzz
1 Message
1
September 22nd, 2018 13:00
I get the same behavior. It started popping up every day. And crashes on the 2nd test most of the time. I am expired too. And they want an arm and leg to upgrade. I wouldn't mind running once a month or ?
DansBirdie
1 Message
1
October 2nd, 2018 12:00
Add me to the list of folks who has the same problem with the Optimize tool crashing on the second step. I've only once been able to get it to run in the past 8 weeks, and if I knew how to replicate that feat, I would publish it, but it must have been dumb luck based on the similar experiences of others.
lawsonbob
1 Message
2
October 12th, 2018 02:00
mulciber
8 Posts
1
November 9th, 2018 00:00
Add me to the above list. I've been searching for a way to stop the daily nagging without compromising alerts altogether, and haven't found one. I suspect it's because I don't run the entire battery, preferring to clean manually.
Will keep checking until a fix is posted.
BuBaby
1 Message
0
December 9th, 2018 16:00
gilles007
3 Posts
1
February 8th, 2019 08:00
Same issue here.
Dell Support, could you kindly interject here and offer a solution to the us all experiencing this issue?
We would much appreciate it.
Cheers,
G
JBrosecity
1 Message
0
March 15th, 2019 08:00
Add me to the list of people very unhappy with this bug. I unchecked the notifications in SupportAssist... we'll see if that gets rid of this stupid notification. This is the sort of **bleep** that is just infuriating. The "optimize" app is mostly garbage anyhow.. I sure as **bleep** don't need to be seeing it daily on my brand new very expensive laptop. I am on the verge of completely uninstalling this junk bloatware... I see Dell Precision Optimizer Application and Dell SupportAssist in "progams and features" Wondering which or both are necessary to get rod of this annoyance?
WastedEffort
1 Message
0
June 18th, 2019 13:00
I have this problem, too-- along with trying to jump thru hoops even to post this msg., and "login". I thought that optimization meant to defrag harddrive a la Microsoft? I had already done that. But true, my battery has recently failed, so perhaps things are "off". I am running my PC, anyway, until something else goes wrong. The fan was loud for a few days... now, it's OK. Watchful waiting. I have an old Inspiron 1300 series. But I keep getting that msg. Weird. I thought, however, it came from Microsoft, re: Win 10-- until I did a search on this! How does Dell optimization differ from MS optimization, which means to defrag HD?
docqualizer
5 Posts
1
June 30th, 2019 08:00
I recently updated to Win 10 1903 and I am still getting the optimization message every single day.
Come on, Dell. You just cannot this growing list of users with the same issue.
Get off the stick and come up with a real fix!
nitingan
1 Message
1
July 4th, 2019 10:00
It is sad that DELL has not responded to so many DELL users who are crying loud with this issue. I am having a little different issue. I get the notification to optimize my PC and when I click OK, it runs for a while and then says, it could not optimize without giving me any error message, so that I can research and fix it.
I have been DELL customer since 30 years and DELL's outsourced customer support team has not done a good job to help it's US based customers. It is all about the money when it comes to getting any support.