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1 Rookie
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35 Posts
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5370
May 10th, 2018 13:00
SA, Latitude E6420, drivers not loading
I have a Dell Latitude E-6420 laptop I bought used a year ago January. It had Windows 10 on it, but I had the store replace that with Windows 7 which I liked better. Recently I see Dell SupportAsist popping up, which it didn't used to. The first thing it tells me is there are updated drivers. When I tell it to update the drivers it shows about half a dozen "Loading" but that's all. The screen just stays there forever without finishing loading them or updating them. What's wrong?
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TheOldyellr
1 Rookie
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35 Posts
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May 12th, 2018 12:00
Has nobody else experienced this? I'll add a screen shot. It shows the drivers supposedly "loading" but no progress no matter how long I leave the window open. All it does is slow down my computer, so I close it.
Ryan_O
2 Posts
0
May 17th, 2018 14:00
I get the same thing. We have it scripted so that SupportAssist 6.0.6875.668 installs and it worked before, but today after loading two new machines it updated itself, and now I just get the "Loading..." garbage, nothing actually downloads or installs. I even went on lunch and left it running, came back to nothing changed.
Francis Favorini
6 Posts
0
June 13th, 2018 15:00
Same here. Stuck on Loading... No drivers are updated.
Using Support Assist Client 2.2.1.23. Tried uninstall/reinstall. Did not fix issue.
This is on an OptiPlex 7050.
Japio
1 Message
0
August 1st, 2018 16:00
Same here, Inspiron 3252, SupportAssist won't load the Intel HD Graphics Driver:
Perhaps not a big deal but what if you need to update something critical.
Gunnr
3 Posts
0
April 4th, 2019 02:00
I have the exact problem too. Why isn't anyone responding?
Gunnr
3 Posts
0
April 4th, 2019 09:00
It's been a long time and I wasn't able to find an answer online, however, I did figure it out. Two of the Three USB ports stopped working and I was let to this screen to download the drivers, yet I got the same thing where they would just load.
What worked for me is that I did one at a time, or you can login to your dell account in a browser and download the driver. then you have to go to where that driver was downloaded dell/drivers. Once you've located the driver you can execute from the folder for installation.
I consider it a miracle since the only advice I got from Dell support was "your computer is too old and unsupportable and you need a new one, but let me sell you a year of support". I am not a fan of dell. good luck. I hope maybe this helps just one person.