96 Posts
9
34767
SA, Windows 1903, BSOD
Dell SA causes a BAD_POOL_CALLER blue screen crash on the new Windows 10 1903 update on my XPS 13-9360 (warranty expired on 11/27/18). Uninstalling Dell SA fixes the problem.
96 Posts
9
34767
Dell SA causes a BAD_POOL_CALLER blue screen crash on the new Windows 10 1903 update on my XPS 13-9360 (warranty expired on 11/27/18). Uninstalling Dell SA fixes the problem.
Top
hele371101
3 Posts
1
June 21st, 2019 05:00
I got the same issue with my 3530 laptop. Not sure it's the SA issue, since have already back to 1809.
echarlet
43 Posts
1
June 21st, 2019 16:00
Hi Chenks76,
Looking at reliability monitor on Windows 1809, I see crashes of SupportAssist each day and these crashes were already occuring before my attempt to move to 1903. Maybe, they are causing BSOD on 1903. Exception code provided is 80131537 but I don't know to what it relates to. Bellow report, BR, EC.
Faulting Application Path: C:\Windows\System32\backgroundTaskHost.exe
Problem Event Name: MoAppCrash
Package Full Name: DellInc.DellSupportAssistforPCs_3.2.5.0_x64__htrsf667h5kn2
Application Name: praid:App
Application Version: 10.0.17763.1
Application Timestamp: 6fe3727f
Fault Module Name: combase.dll
Fault Module Version: 10.0.17763.404
Fault Module Timestamp: 1c3dc270
Exception Code: 80131537
Exception Offset: 0000000000080e3a
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 1036
Additional Information 1: 51cc
Additional Information 2: 51cca178ebe0212b4b70958926488a4a
Additional Information 3: 0501
Additional Information 4: 0501f734f0420bff21ce3690931a14c4
Bucket ID: e3bb1fa8e3c0c1388e660e295b13a84e (2190453839546787918)
hele371101
3 Posts
1
June 22nd, 2019 22:00
chenks76
96 Posts
0
June 25th, 2019 07:00
DELL-Jesse L
Moderator
Moderator
•
16.8K Posts
0
June 25th, 2019 07:00
hele371101,
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.
kjulson
2 Posts
1
June 25th, 2019 08:00
Hi Joe
I have 2 brand new Latitude 4890s. Both started Blue-screening after installing Dell Support Assist. They would BS within a second of each other when booted together and stayed in sync as I let them loop, so this should be something very easy to find.
Uninstalling Support Assist also stopped the cyclic BSs.
Karl
movielad
3 Posts
1
June 28th, 2019 04:00
movielad
3 Posts
0
June 28th, 2019 05:00
Also: what's the best way to get email updates on this issue so that I can be sure that it is fixed for my Vostro 5481 fleet so I can perform the 1903 upgrade safely?
DELL-Jesse L
Moderator
Moderator
•
16.8K Posts
0
June 28th, 2019 05:00
echarlet
43 Posts
0
June 28th, 2019 10:00
Jesse L,
We are a lot of people having this issue.
When can we expect an update from DELL on this issue ?
Thx,
BR, EC
DELL-Jesse L
Moderator
Moderator
•
16.8K Posts
0
June 28th, 2019 10:00
echarlet,
Make sure all your drivers and the bios is updated on your computer. I have emailed the engineer for some information.
Facep1ant
5 Posts
0
July 1st, 2019 08:00
I have a Dell G7 7590 15 running Windows 10 Pro 1903 and I can confirm Dell SupportAssist is BSODing my system. bad_pool_caller.
Any word on when there will be a fix?
DELL-Jesse L
Moderator
Moderator
•
16.8K Posts
0
July 1st, 2019 10:00
Facep1ant,
Did you uninstall the program and reinstall it?
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.
chenks76
96 Posts
0
July 1st, 2019 10:00
Facep1ant
5 Posts
0
July 1st, 2019 15:00
I installed SupportAssist via the Windows Store. It then updated itself to the latest version. Now it's working. No BSOD.
One issue remains. It keeps telling me there is an Intel UHD graphics driver and Intel chipset driver available for update, even though newer versions of both drivers are already installed.